WordPress.com Help Pages

WordPress.com Customer FAQ, Forum, and Online Help Desk

WordPress.com Help @ en.support.wordpress.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 9am
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WordPress.com Online Help at en.support.wordpress.com - Info & Stats

Help desk addresshttp://en.support.wordpress.com/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationemail, web, chat
Communication customer rating93%
Quality of help rating72%
Votes for online help57
When this was last updatedSat May 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

WordPress.com Help Pages: What to Know

This is the WordPress.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for WordPress.com's best customer help page or faq or forum, this is the best entry point according to 4,050 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on en.support.wordpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from WordPress.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting WordPress.com: General Information

WordPress.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with WordPress.com using 3 different media: email, web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like WordPress.com.

Do WordPress.com and GetHuman work together?

GetHuman has no relationship with WordPress.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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