WordPress.com Help Pages

WordPress.com Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 3pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Setup serviceTweet re: Service problemTweet re: Cancel serviceTweet re: Change planTweet re: Overcharge/Strange chargeHelp with something else
Want faster help from a live expert?
If our free tools aren't enough and you don't have time to wait for a help desk to reply, our BBB-accredited partner staffs experts that will chat with you now for a small fee. Click to chat with a paid expert.

Recent WordPress.com help topics searched

Our site requires logins for a user to get in. We have found that if you type in rchome...
I just checked my bank account and it says that you guys took out $*** for my yearly fe...
Wordpress is hosting our website, u-touch.org. Our webmaster Rick Scheeser is no longer...
I can't login to me WordPress account. I keep getting this message:**Fatal error: Uncau...
Having an issue and can't login to our account. http:**sweethomecareca.com*wp-admin is...
In August **** I commissioned Mr David Barlow from my local area to develop a website...
Help! I was trying to update my email address in my links and the way my name appears o...
My site www.billhorist.net has been hacked. This site was set up for my by someone els...
I received the following email and cannot access solarovens.org. It has cleared with G...
I have a WordPress blogging account. I have been blogging since September **, ****. I...
It's time to renew my WordPress domain (annually) but three confusions: first, in one...
I lost access to my old account. I had * step authentication. I lost backup codes and n...
Hi, I had been given a refund for a Premium Plan that I never ordered. I thought the la...
I have a self hosted Wordpress site. The Wordpress software needed an update. When I ch...
I want to use WordPress on a new site. Wordpress does not recognize any of my email add...
Help! We had this website built for us. The web builder has all the transaction, activa...
SOS! HELP PLEASE! We own Our GoDaddy.com and our Word Press.com. We have cc proof, a...
Get help with my issue

WordPress.com Online Help at en.support.wordpress.com - Info & Stats

Help desk address
http://en.support.wordpress.com/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3pm
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
email, web, chat
Communication customer rating
89%
Quality of help rating
76%
Votes for online help
53
When this was last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)

WordPress.com Help Pages: What to Know

This is the WordPress.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for WordPress.com's best customer help page or faq or forum, this is the best entry point according to 4,050 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on en.support.wordpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from WordPress.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting WordPress.com: General Information

WordPress.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with WordPress.com using 3 different media: email, web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like WordPress.com.

Do WordPress.com and GetHuman work together?

GetHuman has no relationship with WordPress.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Rather Chat with an Expert Now?

In a hurry or don't want to use our free tools? We partner with a US company that keeps experts on call 24/7 to help with WordPress.com issues for a fee.
Chat with a Paid Expert

WordPress.com Contact Info

Other Company Help Desks

American Airlines Help PagesBank of America Help PagesCapital One Help PagesFedEx Help PagesSprint Help PagesUPS Help PagesVerizon Wireless Help PagesSony Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!