Vimeo Help Pages

Vimeo Customer FAQ, Forum, and Online Help Desk

Vimeo Help @
Customer Help
Average time to fix: (20 hours)
Busiest time: 1pm
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Recent Vimeo help topics searched

I recently had a charge of $*** to my account.*I have only ever used this site once to...
I cannot get in touch with anyone to refund the subscription that I didn't want
My name is Erica Horne. I would like to request a refund for the full amount of...
My account got disabled and it was a mistake. Please help. **email is *****@***.com
You people keep money that does not belong to you..I just listened to LD Marzulli and h...
Hello. I just made a profile and downloaded a link that our company produced, but the a...
hey Vimeo team,*I was mistakenly billed for your Vimeo plus subscription for...
I currently have a Vimeo Plus account and would like to experiment with the Vimeo trial...
I was charged on my bank account for ** dollars and I never signed up for this. I want...
Charged for a service and I want my money back. I don't know you.
charged for a service I did not request
Not open in my vimeo aap *Pls sol fast
I have been charged for a Vimeo Plus which i did not open.*on the ******** ***.** was t...
i purchased videos that i thought i could watch on vimeo and i can't - i need to cance...
Hi,*I work as product owner digital services at a major public transport company in Swe...
My user can't see my video
There is a sexual abuser promoting sexual contact with women. His videos of naked women...

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Vimeo Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time20
Rank amongst all ways to reach them3
Other means of communicationtwitter, email, web
Communication customer rating72%
Quality of help rating93%
Votes for online help37
When this was last updatedSat Jan 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Vimeo Help Pages: What to Know

This is the Vimeo help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Vimeo's best customer help page or faq or forum, this is the best entry point according to 4,524 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Vimeo agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Vimeo: General Information

Vimeo does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Vimeo using 3 different media: twitter, email, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Vimeo.

Do Vimeo and GetHuman work together?

GetHuman has no relationship with Vimeo and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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