Tidal Help Pages

Tidal Customer FAQ, Forum, and Online Help Desk

Tidal Help @ support.tidal.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 10:45am
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Recent Tidal help topics searched

Do I currently have a basic Tidal subscription? What wording or information shows up on...
Non riesco pi* a collegarmi con il mio account al servizio tidal
I am signed up to Tidal through apple. My account on tidal webpage not giving me option...
Sehr geehrte Damen und Herren,**ich bin bei Tidal seit fast * Jahren. Ich habe ein HiFi...
May I say right up front so you'll be more willing to help me. I have NO problem with y...
My name is Charmin and I am with Sprint Technical Department. I have a mutual customer...
Hello. I am very unhappy to have discovered * charges on my Mastercard today when I cl...
I was speaking with Tech Support at BluOS Yesterday about deleting a song from a playli...
It will not accept my updated payment method
I am currently with sprint and I have an unlimited subscription for free included in my...
Change my billing cycle please
Update my payment information
Need to update my payment information
I have been unsubscribed from Tidal since August ****. Since then i have been charged t...
I just got the echo dot for Christmas and I cant play music on it from Tidal and it kee...
Well I got this echo dot for Christmas and I just set it up but I cant play music on my...
I subscribed for a monthly subscription but it keeps telling me to choose a subscriptio...

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Tidal Online Help at support.tidal.com - Info & Stats

Help desk addresshttps://support.tidal.com/hc/en-us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time100
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating83%
Quality of help rating66%
Votes for online help520
When this was last updatedFri Jun 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Tidal Help Pages: What to Know

This is the Tidal help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Tidal's best customer help page or faq or forum, this is the best entry point according to 20,076 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.tidal.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Tidal agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Tidal: General Information

Tidal does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Tidal one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Tidal.

Do Tidal and GetHuman work together?

GetHuman has no relationship with Tidal and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Tidal Contact Info

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