Ticketmaster Help Pages

Ticketmaster Customer FAQ, Forum, and Online Help Desk

Ticketmaster Help @ help.ticketmaster.com
Customer Help
  • It takes an average of 20 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Track an Order, Missing Tickets, Refund a Charge, Special Request, Purchase Tickets, and more.
Start typing out the reason you want to get in touch with Ticketmaster. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent Ticketmaster help topics searched

I have been offered * tuckets for Peter Kay in Leeds on December **th row C ** and...
I have two tickets to see Patti LaBelle on Friday September ** at Durham PAC. I have a...
I won * tickets at a charity event this weekend. The manager said she transferred the t...
My phone had reset during the night and when I tried to sign into my Ticketmaster app...
I bought tickets for the wrong day and want to cancel and buy the right date
What is what is the definition of a wallet, Ticketmaster is asking me to send them a pr...
Why is it nobody can answer my question without me paying money.
Why do I need to pay additional fees to receive my funds from my ticket sales, I'm conf...
I think my account is locked due to fraud .. but it was only me, going back & forth...
need to transfer tickets but they don’t show up
i bought tickets on vivid seats i got the email to transfor the tickets and even when i...
Problems with website purchase
When I log in to my account I can not purchase tickets because it thinks that I'm a bot...
i bought a ticket and ticket master is glitched so it will not transfer into my account...
We have tickets that were downloaded to apple wallet but there is no barcode. I need he...
I ordered tickets and when I hit accept tickets all I get is oops something went wrong
Why didn't I get my money from the tickets I sold

Ticketmaster Online Help at help.ticketmaster.com - Info & Stats

Help desk addresshttps://help.ticketmaster.com/s/?language=en_US
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time20
Rank amongst all ways to reach them3
Other means of communicationtwitter, email, web, chat
Communication customer rating62%
Quality of help rating70%
Votes for online help3,732
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Ticketmaster Help Pages: What to Know

This is the Ticketmaster help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ticketmaster's best customer help page or faq or forum, this is the best entry point according to 136,638 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.ticketmaster.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ticketmaster agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Ticketmaster: General Information

Ticketmaster does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Ticketmaster using 4 different media: twitter, email, web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ticketmaster.

Do Ticketmaster and GetHuman work together?

GetHuman has no relationship with Ticketmaster and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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