SurveyMonkey Help Pages

SurveyMonkey Customer FAQ, Forum, and Online Help Desk

SurveyMonkey Help @ help.surveymonkey.com
Customer Help
Average time to fix: (4 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent SurveyMonkey help topics searched

I've been trying to get help on my email ref:***D***HuKJ.*****Avl*t*:ref * . Considerin...
If I had paid for a year service in April, but no longer need this will I get a credit...
We cannot log into my daughter's account. She can log in on her phone but every other d...
We are the San Diego County Office of Education. I have been making repeated requests f...
My organization has a SurveyMonkey account (NWCG*) which we pay annually. Our Administ...
I'm locked out of my survey monkey account because it is associated with the wrong emai...
Hello,**I’ve figured out how to combine and create data cuts based on multiple filters...
i want to know if i need to increase my account, and if on my current account i can add...
I recieved an invoice with tax on it.*We are a non-profit *government*account. How do...
Hi there, I want to sign up for the monthly-paid, individual advantage plan on Survey...
need to know what type of an account I have in order to find out if we need to increase...
Hello! I am using my company account and would like to display*compare two different fi...
Can you please send an invoice regarding the Survey Monkey charges of $** every month...
My co-worker Barbara Andrews has an account set up with Survey Monkey, however, it is u...
We need to cxl our account
i have wrongly selected yearly plan for monthly plan and i want to get the refund back .
tried to send a support request to surveymonkey via their online support form, but it w...

Get help with my issue

SurveyMonkey Online Help at help.surveymonkey.com - Info & Stats

Help desk addresshttps://help.surveymonkey.com/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time4
Rank amongst all ways to reach them1
Other means of communicationweb, phone, email, twitter, facebook
Communication customer rating75%
Quality of help rating75%
Votes for online help459
When this was last updatedFri May 20 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number503-225-1202

SurveyMonkey Help Pages: What to Know

This is the SurveyMonkey help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for SurveyMonkey's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (503-225-1202) which we show above. Sometimes when you dig through the various help topics and volumes on help.surveymonkey.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from SurveyMonkey agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting SurveyMonkey: General Information

SurveyMonkey has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with SurveyMonkey using 5 different media: web, phone, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 503-225-1202 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like SurveyMonkey.

Do SurveyMonkey and GetHuman work together?

GetHuman has no relationship with SurveyMonkey and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!