SurveyMonkey Help Pages
SurveyMonkey Customer FAQ, Forum, and Online Help Desk
SurveyMonkey Help @ help.surveymonkey.com
Average time to fix: (6 hours)
Busiest time: 2:30pm
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Recent SurveyMonkey help topics searched
I created an anonymous survey for my company. The survey is seperated by name and for...
Please call and speak to David Ponder at ***-***-****. ref: invoice ********
It will be time to renew the CDCWashington account on **-**-****. The last invoice...
Hi i was wondering can you build or is there an option to pull one graph with all quest...
I need previous invoice details for further payment
Contact SurveryMonkey, Need price
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Wondering if "You will be billed $*** when you click Confirm. Your subscription will au...
Our current SM plan is authorized for * users (see users at end of this note). Yesterd...
The nonprofit chapter I sit on as President is about to hold its Board elections. Howev...
I had an email from Jane Hardy, Fareham Borough Council re taking a survey for dates I...
I thought I was signing up for a monthly membership and I was billed all at once. I ca...
Need to know what a charge on a department credit card is for and need the receipt. Th...
I messed up a survey sent out to my company and am trying to call in for assistance ASA...
I used the wrong account to send out a survey to our teams and now I cannot view the...
I used the wrong account to send out a survey and now I cannot view the **** responses.
I used the wrong account to send out a survey and we have received over *** responses...
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SurveyMonkey Online Help at help.surveymonkey.com - Info & Stats
Help desk addresshttps://help.surveymonkey.com/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time6
Rank amongst all ways to reach them1
Other means of communicationweb, phone, email, twitter, facebook
Communication customer rating77%
Quality of help rating73%
Votes for online help457
When this was last updatedThu Apr 15 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number503-225-1202
SurveyMonkey Help Pages: What to Know
This is the SurveyMonkey help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for SurveyMonkey's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (503-225-1202) which we show above. Sometimes when you dig through the various help topics and volumes on help.surveymonkey.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from SurveyMonkey agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting SurveyMonkey: General Information
SurveyMonkey has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with SurveyMonkey using 5 different media: web, phone, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 503-225-1202 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like SurveyMonkey.
Do SurveyMonkey and GetHuman work together?
GetHuman has no relationship with SurveyMonkey and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.