Stripe Help Pages

Stripe Customer FAQ, Forum, and Online Help Desk

Average time to fix: (50 hours)
Busiest time: 9:30am
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Recent Stripe help topics searched

I would like to find out what the charge on my cc is
9d ago
have a customer who has had issues with your company not accepting her capi...
13d ago
Remove STEVE SCALISE from Southwest charge from now on...**** ****
15d ago
I made a one time donation for $**.** dollars and when I checked my bank ac...
25d ago
We're having trouble getting our account approved.
21d ago
I get an e mail fro stripe that my account is going to be closed. *belowe e...
21d ago
I contributed $** to Steve Scalise through your service. The following mont...
22d ago
One of my customers paid something that shows my company name to Stripe, bu...
23d ago
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Stripe Online Help at support.stripe.com - Info & Stats

Help desk address
http://support.stripe.com/contact
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
50
Rank amongst all ways to reach them
2
Other means of communication
chat, web
Communication customer rating
70%
Quality of help rating
59%
Votes for online help
389
When this was last updated
Mon Oct 14 2019 09:00:00 GMT+0000 (UTC)

Stripe Help Pages: What to Know

This is the Stripe help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Stripe's best customer help page or faq or forum, this is the best entry point according to 15,732 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.stripe.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Stripe agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Stripe: General Information

Stripe does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Stripe using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Stripe.

Do Stripe and GetHuman work together?

GetHuman has no relationship with Stripe and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Stripe Contact Info

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