Stripe Help Pages

Stripe Customer FAQ, Forum, and Online Help Desk

Stripe Help @ support.stripe.com
Customer Help
Average time to fix: (52 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent Stripe help topics searched

cathy McMorris Rodgers is taking money through stripe from my account.
I made a one time donation to the Steve Scalise campaign in August and am now being cha...
I am a new customer trying to complete the application and I put in my url. However, I...
I made a donation that was a one time. But I have been charged again, I wish to CANCEL...
I need recurring payments to Steve Scalise to stop. I only authorized one $** payment i...
A customer has made payment without an invoice to the Wells Fargo, I need to know how t...
I did donate to Steve Scalise but thought it was a one time donation.*I want to cancel...
I have a dispute to settle with my account
I need to change my card info my account was compromised thank you
I can't understand why the uploaded documents are not accepted:*Pistorio Foundation ONL...
RICHARD T SHEETS WANTS TO DISCONTINUE MONTHLY CHARGES TO MY DEBIT CARD ENDING IN ****.
I was supposed to receive a payment yesterday from you guys but it’s still showing up a...
I ordered something and paid through this company and never received my items.
We are getting the run around. *For days, we can not get a straight answer. What i...
I don't have my backup code or my old phone that was connected to my stripe. So now I c...
Why am I being ignored why can't I receive my payment my payout days keep pushing back...
I have a payment that is going thru stripe my bank said they have Not received anything...

Get help with my issue

Stripe Online Help at support.stripe.com - Info & Stats

Help desk addresshttp://support.stripe.com/contact
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time52
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating68%
Quality of help rating61%
Votes for online help388
When this was last updatedWed Jun 16 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Stripe Help Pages: What to Know

This is the Stripe help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Stripe's best customer help page or faq or forum, this is the best entry point according to 15,732 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.stripe.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Stripe agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Stripe: General Information

Stripe does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Stripe using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Stripe.

Do Stripe and GetHuman work together?

GetHuman has no relationship with Stripe and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Stripe Contact Info

Other Company Help Desks

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!