Calls Customer Service·Most popular StarHub number
Q:
How do I talk to a live human at StarHub?
A:Calling this StarHub number should go right to a real human being.
Q:
Does StarHub offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this StarHub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this StarHub number should go right to a real human being
In fact, much of this information on this page is superfluous because this StarHub phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
StarHub operates the call center for this +65 6820 1633 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 377 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StarHub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StarHub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StarHub is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 377 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call StarHub
In summation, the best day to call StarHub is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that StarHub staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call StarHub
If you have time to do a bit of reading before you call StarHub, we recommend you read over some of our problem-specific articles.
StarHub provides a wide range of services to cater to various needs. As a leading telecommunication company in Singapore, StarHub offers comprehensive services such as mobile plans, broadband internet, pay TV, and fixed-line services. For mobile plans, customers can choose from postpaid, prepaid, and data-only options, along with device and data add-ons. The broadband service includes both high-speed fiber and cable options, catering to different home or business requirements. StarHub TV offers a vast selection of channels and packages, including local and international content, sports, movies, and more. Additionally, StarHub provides fixed-line services, including home phone and enterprise solutions for businesses. With its diverse range of services, StarHub aims to meet the connectivity and entertainment needs of individuals, households, and businesses.
StarHub offers a range of mobile plans tailored to meet specific needs. The available mobile plans cater to different usage preferences and budgets. Firstly, there's the SIM Only plan, which provides flexibility with contract-free options and customizable features. Next, the 2-year mobile plans offer a wide variety of options with varying data capacities and perks such as unlimited weekend data, free calling minutes, and SMS. StarHub also offers prepaid plans, which are ideal for those who prefer pay-as-you-go options. These prepaid plans offer a choice of data bundles, with options for unlimited weekend data as well. Additionally, StarHub provides family plans to accommodate multiple lines with shared data, allowing cost savings and convenience. Customers can visit the StarHub website or contact their customer service for more information on each plan and select the most suitable one based on their requirements and preferences.
StarHub accepts a variety of payment methods to offer convenience and flexibility to its customers. You can make payments using credit or debit cards, including Visa, Mastercard, and American Express. Additionally, StarHub also accepts payments made through internet banking with major local banks such as DBS, OCBC, and UOB. This allows customers to easily transfer funds directly from their bank accounts. For added convenience, StarHub offers the option of setting up GIRO arrangements for automatic monthly deductions from your bank account. This ensures a hassle-free payment process. Customers can also make cash payments at any StarHub shop or selected AXS stations island-wide. With a range of payment options available, StarHub strives to cater to the diverse needs of its customers.
Click the link above to get answers to just about any StarHub customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call StarHub is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- StarHub customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StarHub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StarHub agent. This phone number is StarHub's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +65 6820 1633 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call StarHub first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, StarHub has 1 phone number. It's not always clear what is the best way to talk to StarHub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StarHub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StarHub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.