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StarHub Customer FAQ

Top Answers & How-to Guides

What is StarHub's Phone Number?

The question we are asked most often is about how to talk to StarHub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I keep my current phone number when switching to StarHub?

Yes, you can retain your current phone number when switching to StarHub through mobile number portability, as long as your...

Can I upgrade my StarHub plan?

Customers can upgrade their StarHub plan to access better features or services, including increased data or premium content....
Ask any question you have about StarHub customer service, get an answer now.

Recent StarHub Customer Questions

My internet speed is much lower than the promised contract. How can I imporve it?

To improve your internet speed, first check your router placement to ensure it's central and free from obstructions. Restart your modem and router to refresh the connection. Limit the number of connected devices and ensure they aren't using excessive bandwidth. Use a wired connection for stable speeds, if possible. If the problem persists, you may need to check for technical issues or configurations with your network settings.
Asked Dec 19, 2024 2:17 AM

Help me with my StarHub customer service issue

Services Overview

What services does StarHub provide?

StarHub offers a comprehensive range of services including mobile plans, fixed broadband, television subscriptions, and...

What are the available StarHub mobile plans?

StarHub provides a range of mobile plans designed for various preferences, including postpaid options with different data and...

What are the available StarHub TV packages?

StarHub presents a range of TV packages to suit various tastes, including basic options with local and international channels,...

Account Management

Can I keep my current phone number when switching to StarHub?

Yes, you can retain your current phone number when switching to StarHub through mobile number portability, as long as your...

Can I upgrade my StarHub plan?

Customers can upgrade their StarHub plan to access better features or services, including increased data or premium content....

Can I add additional lines to my StarHub account?

StarHub allows customers to add extra lines to their existing account through various mobile plans. This approach is beneficial...

How can I cancel my StarHub service?

To cancel a StarHub service, customers must contact the provider directly and review their contract terms, including any notice...

Is there a contract required for StarHub services?

StarHub has various service plans, some requiring contracts while others do not. Typically, mobile, broadband, and TV plans may...

Payment and Billing

What payment methods are accepted by StarHub?

StarHub provides multiple payment options for customer convenience, including credit and debit cards like Visa and MasterCard,...

What happens if I exceed my data limit on my StarHub plan?

When a StarHub customer surpasses their data limit, they are likely to face slower internet speeds for the rest of the billing...

Usage and Support

What roaming options does StarHub offer?

StarHub provides various roaming options tailored to different needs, including daily and monthly plans. The Daily Roaming plan...

How can I check my StarHub usage?

Customers of StarHub can check their usage through the My StarHub app by logging in with their account details. They can also...

What is the customer service policy for StarHub?

StarHub's customer service policy focuses on delivering a satisfying experience by being accessible, responsive, and...
We look to the StarHub issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
StarHub issues reported to GetHuman

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