How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sonos phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 6
Below are some clips we've found from Sonos's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling Sonos.
Please listen to the following six options. For questions regarding s two or setting up Sonos, press one.
For help adding voice services, Google Assistant or Alexa, as well as adding music services, press two."
Excerpt from a call with Sonos
Tuesday, February 20, 2024 4:28 PM
The first phone menu
"Hello, and thank you for calling Sonos.
Please listen to the following six options.
For questions regarding s two or setting up Sonos press one.
For help adding voice services, Google Assistant or Alexa, as well as adding music services, press two."
Excerpt from a call with Sonos
Wednesday, April 10, 2024 8:28 PM
What are the hours and when should I call?
Sonos operates the call center for this 800-680-2345 phone number Mon-Fri 9am-8pm, Sat 10am-5:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 672 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonos phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonos staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sonos is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 672 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Sonos is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sonos staffs the call center well on Friday.
Why call this Sonos number?
Below is a sample of recent calls to Sonos, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer music to new email: "How can I transfer this home music we have in the system to another email address?"
- From a call lasting 21m 4s , Feb 28, 2024 12:26 AM
Trouble adding SiriusXM: "I'm having no success adding SiriusXM to my account."
- From a call lasting 12m 52s , Feb 20, 2024 4:28 PM
Conclusion and closing notes
This is Sonos's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonos agent. This phone number is Sonos's best phone number because 4,032 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-680-2345 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Sonos first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sonos has 1 phone number. It's not always clear what is the best way to talk to Sonos representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sonos. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonos. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.