A:Press 4, then 6.Our free phone can also navigate phone menus to get a live human at Sonos for you.
Q:
Does Sonos offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat 10am-5:30pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sonos below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sonos phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 6
Below are some clips we've found from Sonos's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling Sonos.
Please listen to the following six options. For questions regarding s two or setting up Sonos, press one.
For help adding voice services, Google Assistant or Alexa, as well as adding music services, press two."
Excerpt from a call with Sonos
Tuesday, February 20, 2024 4:28 PM
They may ask you to enter information with the dial pad
"Hello, and thank you for calling Sonos.
Please listen to the following seven Thank you for contacting the Sonos Professional support team.
Please enter your four digit code."
Excerpt from a call with Sonos
Thursday, June 20, 2024 9:58 PM
The first phone menu
"Hello, and thank you for calling Sonos.
Please listen to the following seven options. For questions about the new Sonos app, please press zero.
For questions regarding setting up Sonos, press one.
For help adding voice services, Google Assistant or Alexa, as well as adding music services, press two."
Excerpt from a call with Sonos
Friday, June 14, 2024 3:18 PM
What are the hours and when should I call?
Sonos operates the call center for this 800-680-2345 phone number Mon-Fri 9am-8pm, Sat 10am-5:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 155 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Sonos at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonos phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonos staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sonos is Tuesday.The most busy day to call is Wednesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 155 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Sonos is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sonos staffs the call center well on Tuesday.
Why Customers Call Sonos
If you have time to do a bit of reading before you call Sonos, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Sonos customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sonos, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting Sonos soundbar: "I'm just trying to troubleshoot two of my Sonos soundbar."
- From a call lasting 12m 4s , Feb 5, 2025 9:58 PM
Subwoofer connection issue: "I'm having trouble now with all of my systems."
- From a call lasting 38m 55s , Jan 22, 2025 10:22 PM
Connect remote to Playbar: "I have a Sonos Playbar, and I am trying to connect my remote for my new television to control the volume."
- From a call lasting 27m 18s , Dec 29, 2024 3:50 PM
Setup remote control: "I'm trying to use a remote with my Sonos Playbar."
- From a call lasting 41m 34s , Dec 28, 2024 7:20 PM
Information about why customers call Sonos is extracted from issues that customers have reported to GetHuman.
This is Sonos's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonos agent. This phone number is Sonos's best phone number because 4,032 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-680-2345 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Sonos first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sonos has 1 phone number. It's not always clear what is the best way to talk to Sonos representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sonos. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonos. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.