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Sonos Customer FAQ

Top Answers & How-to Guides

What is Sonos's Phone Number?

The question we are asked most often is about how to talk to Sonos customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sonos Customer Questions

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System Setup

How many speakers can I connect to a Sonos system?

A Sonos system can connect up to 32 rooms, with each room allowing multiple speakers. You can combine various models like Sonos...
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Can I use Sonos speakers without an internet connection?

Sonos speakers can operate without internet access, allowing users to play music from local devices on the same network....
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Can I use Sonos with my existing home theater setup?

Sonos products can easily integrate with existing home theater systems, enhancing audio experiences. Options include the Sonos...
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How do I set up my Sonos system?

Setting up a Sonos system is a straightforward process requiring a charged system and stable Wi-Fi. Users should download the...
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Features and Functionality

What is Trueplay and how does it work?

Trueplay is a Sonos feature that fine-tunes speaker sound based on a room's acoustics. Utilizing the Sonos app on a compatible...
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Can Sonos speakers be used outdoors?

Certain Sonos models are suitable for outdoor use, specifically the Sonos Move and Sonos Roam, as they are portable and...
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Is Sonos compatible with voice assistants like Alexa and Google Assistant?

Sonos speakers work well with popular voice assistants like Amazon Alexa and Google Assistant. This compatibility enables users...
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Can I play different music in different rooms with Sonos?

Yes, Sonos systems enable users to play distinct music in various rooms at the same time. This functionality allows individual...
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Music and Streaming Services

What music streaming services are supported on Sonos?

Sonos supports a wide range of music and radio streaming services, including popular options like Spotify and Apple Music, as...
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Can I connect Sonos to my TV?

Yes, Sonos speakers, especially soundbars like the Arc and Beam, can connect to TVs via HDMI ARC for convenient control. If...
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Support and Updates

Are software updates available for Sonos?

Yes, Sonos provides regular software updates that enhance performance, add features, and improve user experience, along with...
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Are there any special offers or discounts for Sonos products?

Sonos sometimes has promotions and discounts during holiday seasons or special events. To discover current offers, it is best...
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What is the warranty period for Sonos products?

Sonos provides a limited warranty lasting one year from the purchase date, covering defects in materials and workmanship under...
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What should I do if my Sonos speaker is not working?

To address a malfunctioning Sonos speaker, ensure it is powered on and check connections. Verify the volume and audio source...
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We look to the Sonos issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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