Shopify Help Pages
Shopify Customer FAQ, Forum, and Online Help Desk
Average time to fix: (44 hours)
Busiest time: 2pm
Recent Shopify help topics searched
hey , i am facing an issue in which customers of prettylilltledealstore.com*is sending...
order not done by the customer, please help me to solve this problem. and please find...
- My shop is www.martinifactory.com.au**- I installed the app Sproket for Suppliers*Wen...
Hello my shop name is UNIVERS FOR BEAUTY*UFB i create my shop and not yet done with the...
I ordered a deal from a website Gomobo.in which is powered by shopify. The order is not...
I want to know if I can offer services on your platform globally
My billing cost deducted reflected is different from my shopify billing. I need help to...
I dont have my order and the number of telephone is not good
I want to know about the charges accrued on my account.
I am a new Shopify dropshipper I have not made any sales yet.i want to change my store...
I dont have my order ****
I dont have my order number ****
Hello, Yesterday I created a new store, the name is navybell-store.com*When I try to lo...
Have not received my order from December **,****
I dont have my order Number ****
Are you ****** idiot GetHuman?
Hello Shopify,**I purchased this E Bicycle from this nfgrh.myshopify.com shop but when...Get help with my issue
Shopify Online Help at support.shopify.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, chat, web
Communication customer rating
Quality of help rating
When this was last updated
Wed Apr 01 2020 08:00:00 GMT+0000 (UTC)
Best phone number
Shopify Help Pages: What to Know
This is the Shopify help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Shopify's best customer help page or faq or forum, this is the best entry point according to 11,538 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-746-7439) which we show above. Sometimes when you dig through the various help topics and volumes on support.shopify.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Shopify agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Shopify: General Information
Shopify has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Shopify using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-746-7439 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Shopify.
Do Shopify and GetHuman work together?
GetHuman has no relationship with Shopify and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.