Shopify Help Pages

Shopify Customer FAQ, Forum, and Online Help Desk

Shopify Help @ support.shopify.com
Customer Help
Average time to fix: (41 hours)
Busiest time: 10:15am
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Recent Shopify help topics searched

I'm Garment retailer plz sand demo with details
My account has been closed
Greetings Sir*Mam, I would like information on how to acquire a shop if account and als...
I ORDERED FOR A TREADMILL ON LINE AND TGDFNS WROTE TO ME ON **TH NOVEMBER **** WITH A D...
I apply Sony Bluetooth headphone bye one get one free but receive realme which I don't...
I have a customer and I sent her an email invoice to collect payment . It’s not allowin...
I received a totally fake product
I receive a fake product...i want to exchange it.
Main product buy kiya tha but uska koi msg nhi aaya or merey google pay se paise bhi cu...
A local shop that uses shopify,*only has a facebook page as a means of contact, and i c...
I have * domain names and I would like to change the primary name to: crownbakerysupply...
You took ** dollars from my account I did not authorize this transaction
I did not authorize ** dollars to be taken from my account
I would like to speak to someone about billing, we are a non profit organization, using...
Hi,**We are having a problem that only ** of our products could be seen on Facebook.**I...
My order number is **** i don't receive my product i purchase * tops please help
I have an order chair *** sofa. And pay money but not rec any update and delivery notif...

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Shopify Online Help at support.shopify.com - Info & Stats

Help desk addresshttp://support.shopify.com/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time41
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web
Communication customer rating92%
Quality of help rating77%
Votes for online help40
When this was last updatedFri Jun 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-746-7439

Shopify Help Pages: What to Know

This is the Shopify help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Shopify's best customer help page or faq or forum, this is the best entry point according to 11,538 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-746-7439) which we show above. Sometimes when you dig through the various help topics and volumes on support.shopify.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Shopify agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Shopify: General Information

Shopify has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Shopify using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-746-7439 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Shopify.

Do Shopify and GetHuman work together?

GetHuman has no relationship with Shopify and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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