Shopify Help Pages

Shopify Customer FAQ, Forum, and Online Help Desk

Shopify Help @ support.shopify.com
Customer Help
Average time to fix: (16 hours)
Busiest time: 9am
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Recent Shopify help topics searched

I have not received my order still today it's been * week I have placed order no inform...
My order was on **th only, till now
Problem with payment for store activation . Unable to pay with UPI , the UPI I'd is val...
In the packing of boat xtend smartwatch there is no my watch
im unable to track my order and i want to change shiping address plz help this
Your company delevered tempered glass broken please returned this product, *Please retu...
Sir iam order k** Tempered glass is broken please returned this product and refund my m...
Dear sir*I ordered for some dry fruits and paid RS **** online via I ICICI bank to Shop...
My order has not come in my home why* is it taking so long ? My order date is * August...
It automatically charged the wrong card on file. I need that **.** refunded and charged...
My website doesn’t show materials, shipping and returns or the dimensions on website. A...
I order from urban kart smart watch I * and earpods combo and I received washing machin...

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Shopify Online Help at support.shopify.com - Info & Stats

Help desk addresshttp://support.shopify.com/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time16
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web
Communication customer rating67%
Quality of help rating88%
Votes for online help65
When this was last updatedMon Sep 26 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-746-7439

Shopify Help Pages: What to Know

This is the Shopify help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Shopify's best customer help page or faq or forum, this is the best entry point according to 11,538 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-746-7439) which we show above. Sometimes when you dig through the various help topics and volumes on support.shopify.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Shopify agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Shopify: General Information

Shopify has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Shopify using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-746-7439 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Shopify.

Do Shopify and GetHuman work together?

GetHuman has no relationship with Shopify and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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