How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this SaskTel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Choose option 1-2, then wait on line for a Rep.
Here is how our research team describes the way the SaskTel phone system greets you: Existing customers, press 1. New customers, press 2.
Below are some clips we've found from SaskTel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling SaaS.
If you're an existing customer, press one. If you're a new customer, press two.
Please enter the ten digit phone number or account number you're calling about followed by pound."
Excerpt from a call with SaskTel
Wednesday, April 3, 2024 3:40 PM
They may ask you to enter information with the dial pad
"Thank you for calling SaskTel.
If you're an existing customer, press one. If you're a new customer, press two.
Please enter the I didn't understand that."
Excerpt from a call with SaskTel
Friday, March 22, 2024 8:15 PM
The first phone menu
"Thank you for calling SaaS.
If you're an existing customer, press one.
If you're a new customer, press two."
Excerpt from a call with SaskTel
Wednesday, April 3, 2024 3:40 PM
What are the hours and when should I call?
SaskTel operates the call center for this 800-727-5835 phone number Mon-Fri 9am-8pm, Sat 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SaskTel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SaskTel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SaskTel is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call SaskTel is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SaskTel staffs the call center well on Friday.
Why call this SaskTel number?
Below is a sample of recent calls to SaskTel, and their purpose. Are any of these similar to the reason you are trying to call?
Voice mail not working: "We've tried about at least twelve times, it's not working."
- From a call lasting 20m 54s , Apr 3, 2024 3:40 PM
More Ways to Contact SaskTel Customer Service
There are of course other ways to contact SaskTel customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SaskTel provides this option.
Use the link to connect with customer service through Twitter
SaskTel, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of SaskTel, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- SaskTel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is SaskTel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SaskTel agent. This phone number is SaskTel's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-5835 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call SaskTel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, SaskTel has 1 phone number. It's not always clear what is the best way to talk to SaskTel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SaskTel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SaskTel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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