A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 17 seconds.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Roku below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Roku phone number to document the phone system.
Here is how our research team describes the way the Roku phone system greets you: Technical support, press 1. Manage account, press 2. For any other product or service questions, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Roku's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. You've reached Roku customer support.
By calling this line, you agree that Roku and its partner, Amazon Web Services, may monitor and record this conversation for quality purposes.
Due to system updates taking place at our call centers, we're experiencing very high wait times today.
You may be able find what you need at my dot roku dot com.
Once again, that's my dot roku dot com.
If not, please expect delays.
We are working hard to get to you as quickly as we can.
You can find many answers on support dot Roku dot com.
An agent will be with you shortly.
Hi. Thank you for contacting Robo support. This is Diana."
Excerpt from a call with Roku
Tuesday, September 17, 2024 8:22 PM
What are the hours and when should I call?
Roku operates the call center for this 816-272-8106 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 8,892 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Roku call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roku phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roku staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roku is Tuesday.The most busy day to call is Wednesday, which averages 30% more phone calls by comparison.Again, this is based on a sample of 8,892 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday, which is 29% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Roku representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Roku is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Roku staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling Roku for customer service was a mixed-bag experience for me. While the directory was short and I was able to get to a customer service agent in very little time, I have a feeling support is outsourced and it impacted the experience as a customer. It was hard to understand the agent I was sent to, and there was a lot of static in the background that persisted even once I pointed it out. Thus, while I did eventually get help, I think it was a struggle for both of us on both ends of the phone line.
This is slightly disappointing because I feel like thousands of people probably call Roku every day. Most Smart TVs now have Roku built into them, and the brand itself has ventured out quite a bit and now includes things like cameras and doorbells. Therefore, I would expect them to have a more professional experience for customers than they did. It would have been better to wait a few extra minutes on the phone versus getting to someone quickly and we don't understand each other. Even having a better phone line connection would have been a step up.
When I first called, a recorded message said, "Thank you for calling Roku. Your call may be recorded for training purposes." It then told me "For technical support, press 1. For help with your Roku account, recent changes, or subscriptions, press 2. For any other product or service options, press 3." I thought for a moment, and my main issue was that I couldn't get certain functions of Roku to work with my television, so I chose technical support. Had I needed help with sales, maybe the customer support team would have been local, but I can't say for sure.
After choosing technical support, the recorded message gave me another list of options that stated, " If you're having trouble with your TV, streaming device or audio, press 1. For help with cameras, doorbells or any other smart home devices, press 2." I obviously pressed 1, since my issue was with my TV, and the recorded message stated, "An agent will be with you shortly."
This was the impressive part, as the classical music literally only played for about two seconds before I heard a heavily accented voice say, "Thank you for choosing Roku, this is Vishnu." Vishnu worked hard at troubleshooting with me, and we did figure it out. However, his accent made it hard for me to understand him and there was a lot of static noise on the line that made it even harder to understand each other.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Roku
If you have time to do a bit of reading before you call Roku, we recommend you read over some of our problem-specific articles.
The main difference between Roku Express and Roku Streaming Stick lies in their design and functionality. Roku Express is a compact device that connects to your TV via an HDMI cable, offering HD streaming and a straightforward user interface. On the other hand, Roku Streaming Stick is a portable device that directly plugs into your TV's HDMI port, providing full HD or 4K streaming, enhanced wireless range, and advanced features such as voice control and private listening through the remote. This stick also offers a more responsive and powerful streaming experience. Both devices support numerous streaming apps and channels, but the Roku Streaming Stick offers a more advanced and feature-rich experience for those seeking better picture quality, improved connectivity, and additional capabilities.
Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a Roku account and activating streaming. Visit Roku.com, click “Sign In,” then “Create Account,” and
To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot Password." Enter your email address and check for the password reset link in your inbox.
Click the link above to get answers to just about any Roku customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Roku, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel subscription request: "I'm trying to cancel a subscription I got through you guys through ESPN."
- From a call lasting 9m 41s , Nov 8, 2024 7:48 PM
Connect Chromebook to Roku: "I'm trying to figure out how to connect my Chromebook to the Roku TV."
- From a call lasting 5m 49s , Nov 8, 2024 5:47 PM
Billing issue inquiry: "I've had issues with my charges from Roku."
- From a call lasting 1m 51s , Nov 8, 2024 5:35 PM
Inquire about channels: "I thought that the package included max or some movie channel?"
- From a call lasting 13m 4s , Nov 8, 2024 5:19 PM
Inquiry about account subscription: "I just wanted to know what is included in my Roku."
- From a call lasting 7m 58s , Nov 8, 2024 5:09 PM
Account access issues: "I cannot access the MSN account."
- From a call lasting 39m 53s , Nov 8, 2024 4:33 PM
Accessing live TV issues: "I need to know how to either eliminate that or change it."
- From a call lasting 7m 29s , Nov 8, 2024 4:25 PM
Cancel subscription inquiry: "I wanna cancel, but I wanna make sure I don't lose because some of them are bundled together."
- From a call lasting 16m 51s , Nov 8, 2024 4:12 PM
Information about why customers call Roku is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Roku provides this option.
Use the link to connect with customer service through Twitter
Roku, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Roku customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's best phone number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Account Setup, Streaming or Download Trouble, Device Support, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roku. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
