Roku Help Pages

Roku Customer FAQ, Forum, and Online Help Desk

Roku Help @ support.roku.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, Can't Login, and more.
Since there is a phone number available, we have to recommend calling Roku and talking to a real human being instead of searching their help site for answers.

Recent Roku help topics searched

I need to talk to someone please about my account
I would like to know why am I being charged everyday
I cannot get my roku t work. I turn on my TV and I go to the roku remote and I press ro...
I tried to order Paramount plus and it overcharged me and I would like to cancel it all...
I need to cancel my subscription for a short time.
My Roku has suddenly got a female robot voice that talks about what's playing, how many...
I did fubo tv and cancelled my free trial and Roku took $** dollars out I talked to fub...
I paid for allblk and neither app is allowing me to sign in.
A purchase was made on NY account without my knowledge
Problem connecting Roku premiere to tv
I signed up for friendly TV I signed up for the *.** they took **.** that is it the opt...
I HAVE * TVS WITH ROKO PURCHASED AND INSTALLED ABOUT * MONTHS AGO.*THEY ALL WORKED FINE...
I am trying to re-subscribe me to plus through Roku and I’m having trouble
I’m being billed for something I’m not subscribed to
Issue with camera live feed
I am being billed monthly for a subscription that does not exist. I have never had a Ro...

Roku Online Help at support.roku.com - Info & Stats

Help desk addresshttp://support.roku.com/entries/413244-contact-support
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time3
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web, twitter
Communication customer rating58%
Quality of help rating71%
Votes for online help706
When this was last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number816-272-8106

Roku Help Pages: What to Know

This is the Roku help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Roku's best customer help page or faq or forum, this is the best entry point according to 107,868 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (816-272-8106) which we show above. Sometimes when you dig through the various help topics and volumes on support.roku.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Roku agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Roku: General Information

Roku has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Roku using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 816-272-8106 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Roku.

Do Roku and GetHuman work together?

GetHuman has no relationship with Roku and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Roku Contact Info

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