Rail Europe Help Pages
Rail Europe Customer FAQ, Forum, and Online Help Desk
Average time to fix: (38 hours)
Busiest time: 10:15am
Recent Rail Europe help topics searched
We booked and paid for * rail tickets from Budapest to Bucharest at *.**am on...
Hello,**My name is Gwendolyn Ashworth. I purchased four tickets from Strasbourg to Fran...
Hi,**My booking number is ********. I have travel arrangements from brussells to bruges...
I did not receive a confirmation email for a ticket I purchased yesterday evening...
I am considering purchasing a *-day Global Pass. My travel dates span July and August...
The billing information on booking ******** is incorrect. It has my client's name where...
I purchased * tickets to travel from Pisa to Florence on July ** and received in the ma...
I hAVE TWO CONFIRMED FIRST CLASS TICKETS FROM cdg TO aix, tgv ON jUNE **.*Price is base...
I have tickete reservations for two on Jne ** CDG-AIX baed on a one way price. I need...
I need my train pass today and I paid for having it shipped in a maximum of * days. UPS...
I am trying to reserve seats in France using Rail Pass but the website shows same price...
We are worried, because we are leaving for Europe in ** days, and still get can't get a...
We are worried, because we are leaving for Europe in ** days, nd still get can't get a...
Read the preceding message.
I tried booking a Swiss Pass on rail europe web site, but there seemed to be a problem...
hello, **To whom it may concern, I am writing this email to inform you that ****$ were...
I haven't received my e,ail to print my tickets at home, I have a booking number but no...Get help with my issue
Rail Europe Online Help at raileurope.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
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When this was last updated
Fri Mar 27 2020 10:00:00 GMT+0000 (UTC)
Best phone number
Rail Europe Help Pages: What to Know
This is the Rail Europe help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Rail Europe's best customer help page or faq or forum, this is the best entry point according to 5,082 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-622-8600) which we show above. Sometimes when you dig through the various help topics and volumes on raileurope.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Rail Europe agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Rail Europe: General Information
Rail Europe has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Rail Europe using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-622-8600 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Rail Europe.
Do Rail Europe and GetHuman work together?
GetHuman has no relationship with Rail Europe and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.