Don't call the store, the phone mail jail goes to great lengths to avoid human contact by anyone at corporate HQ. Keep following every prompt and do not accept any option that involves calling or locating a store near you.
Instead of waiting for a response...
After you submit the form on the Radio Shack website, it's hard to know if/when they'll get back to you. These tools might help:
Let us handle it
Hire us to resolve your Radio Shack issue for you. We'll do the back and forth and waiting while you relax.
We guide you
Get a guide for your Radio Shack issue to avoid time-consuming mistakes.
Go to Radio Shack online help
Below is a link to the help page for Radio Shack on their site, but be sure to consider the other options here.