PLDT Help Pages

PLDT Customer FAQ, Forum, and Online Help Desk

No Help Page or FAQ
For Customer Care
Voted #1 of 1
PLDT doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action.

Recent PLDT help topics searched

hi good day..i would like to upgrade our pldt fibr internet from ***mbps to *** or...
Hi its been * days already since , the wifi modem has been installed but the installer...
Change of PLDT Line Account name
I applied pldt plan with the help of an agent i searched in facebook. *I gave my person...
I requested for an upgrade to our post paid DSL * days ago. But no upgrade has been mad...
i want to change my password of my wifi but i can access the admin **** to...
I am applying for online payment but your form is saying that my pldt account number is...
are you open for installation? I have a service request submitted. Is there a way to s...
hi po here my pldt home prepaid wifi number ********** i just load for famload*** but n...
It’s been one week since the pldt fibr modem was installed but it’s still not activated...
need installation of our internet almost * days already before i apply
Installation for PLDT fiber
We do not have internet connection and dial tone at Sitio Pandayan Balete Batangas sinc...
Follow up on application status ref number ********** i also want to change the plan fr...
Bagong nagpa connect kme ng pldt wifi sa bahay namin. tapos few days later nawala ung c...
I want to know about the status of my application for installation of ou internet. I re...
Apply for internet connection
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PLDT Help Pages: What to Know

The PLDT help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Unfortunately, we haven't found a good help page, faq or forum for PLDT to share, but we can point you in the right direction. In the last 12 months, 1,986 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for PLDT customers. Unfortunately we have had to disappoint them and say that we don't know of one yet. Like many smaller businesses, PLDT has a phone number, even though they don't have a comprehensive online knowledge base where you can search for your problem and find answers. Customers like you are looking for help online for a large array of reasons, ie Billing. Hopefully, PLDT will build a web-based presence soon to address common problems and questions. Given that PLDT does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. We may have some hints and better ideas to get you started.

Contacting PLDT: General Information

PLDT doesn't have an online help desk for customer service, but you can call them on the phone. You can only get help from PLDT one way that we know of and that is by phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 02 8888171 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like PLDT.

Do PLDT and GetHuman work together?

GetHuman has no relationship with PLDT and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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