PLDT Customer Service
Ways to contact PLDT and solve common issues
Since you cannot have a live conversation with a human at PLDT, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with PLDT. Read on.
PLDT: top questions, issues & solutions
Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for PLDT.
What are the available PLDT internet plans?
There are several available PLDT internet plans to suit different needs and preferences. PLDT offers various options such as Fiber Plans, DSL Plans, and Home WiFi Plans. Fiber Plans provide high-speed internet through fiber optic technology, with speeds ranging from 20 Mbps to 1 Gbps. These plans offer stable connections and are ideal for heavy internet usage, online gaming, and streaming. DSL Plans, on the other hand, provide reliable connectivity through copper lines, offering speeds up to 15 Mbps. These plans are suitable for basic browsing, social media, and email usage. Additionally, PLDT also offers Home WiFi Plans that provide decent internet speeds for mobile devices, allowing users to enjoy seamless connectivity at home. Overall, PLDT offers a diverse range of internet plans catering to the different requirements of its customers.
What is the coverage area for PLDT Fibr?
PLDT Fibr's coverage area spans across numerous locations in the Philippines. By continuously expanding its network, PLDT aims to reach as many customers as possible with its high-speed fiber internet service. Presently, PLDT Fibr covers major cities, including Metro Manila, Cebu, Davao, and other key urban areas. The exact coverage can vary depending on the availability of fiber infrastructure within a specific area. To determine if a particular location is within the PLDT Fibr coverage area, customers can visit the PLDT website or contact their customer service hotline. PLDT remains committed to extending its coverage to more areas, ensuring that customers enjoy reliable and fast internet connectivity wherever they may be.
Can I transfer my PLDT landline to a new address?
Yes, you can transfer your PLDT landline to a new address. PLDT offers a service called "Change of Address" that allows customers to relocate their landline to a different location within the same exchange. To initiate the transfer, you need to contact the PLDT customer service hotline or visit the nearest PLDT sales and service center. You will be required to provide necessary documents such as a valid ID, proof of billing address, and other pertinent information. A representative will guide you through the process and schedule a technician to disconnect your landline at the current address and reconnect it at the new address. Note that this service may be subject to availability and additional charges, which can be discussed with the customer service representative.
What are the payment options for PLDT bills?
PLDT offers a range of convenient payment options for settling your bills. Firstly, you may opt for online payment through the myPLDT Smart app or the PLDT website using your credit or debit card. Another option is enrolling in Auto Debit Arrangement (ADA) to have your bills automatically deducted from your preferred bank account. Additionally, you can choose to pay through various third-party platforms like GCash, PayMaya, or Coins.ph. For those who prefer offline methods, PLDT accepts over-the-counter payment in authorized partner outlets such as banks, Bayad Centers, and SM Payment Counters. Lastly, you can also make payment through accredited PLDT collectible partners or through PLDT sales and service centers. With these flexible payment options, settling your PLDT bills becomes quick and hassle-free.
There's more!
Click below to show 1 more questions, answers, and complete guides to common PLDT customer support problem.
As far as we know, there is only one way to contact PLDT, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to PLDT, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.
Recent reasons customers contacted PLDT:
I want to avail of PLDT internet in Sabang, Tuy, batangas. Prepaid home internet
We've requested for a reconnection * hours ago and the previous representative on the P...
ANUNG NANGYAYARE ! FOR ALMOST * DAYS WALANG INTERNET CONNECTION! DI NA KAMI MAKAPAGTRAB...
I've lost connection!!!!!!! When will you ******* fix this...
I recently paid for installation of pldt fibr **** plus *** monthly installation. But I...
Good day!**I recently applied for Pldt home fiber ****, the technician came today and i...
location po florida sun estate manggahan general trias cavite please po sana po mapansin
Good day, bakit po nawala ang net ng pldt last oct.**, **** pa bayad naman po yung mga...
We are trying to call from makati city to dumaguete, davao and cavite using PLDT Landli...
We are located in makati city and our land line can do long distance calls from legaspi...
Need to replace new telephone unit
Pleased fix my internet connection my modem has a red light blinking started this after...
Hi I just want to know the status of my application. I already made a payment via gcash...
More customer issuesHelp me with my issue
Comparing PLDT Contact Information
GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Domino's Pizza page. Or look at our Contact Greyhound page. We can't really provide this kind of help if you're looking to contact PLDT because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.
Does GetHuman work with PLDT?
GetHuman does not work with PLDT's customer support operations, directly or in any other way. GetHuman has no partnership or relation to PLDT at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check PLDT's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!