PLDT Customer Service Issues

On June 24th, I submitted a relocation request via the chatbot. I was informed that my new address needed verification. On June 26th, I inquired about the verification status and was told there was no existing request. This confusion persisted despite me requesting multiple times for them to proceed with my original request. After encountering the same issue again, I instructed the agent that if the relocation could not be completed, they should proceed with termination. It's been three months now, and despite not using the services since June 28th, the bill continues to accumulate.

Subject: Cancellation Request for Internet Subscription Account Number [redacted] Dear PLDT, I am writing to formally request the cancellation of my internet subscription under account number [redacted]. Due to financial constraints, I am unable to continue with the services and kindly ask for the cancellation to be processed promptly to avoid additional charges. I would like to express my appreciation for the service provided by PLDT and hope to resume my subscription in the future when my financial situation improves. Please send the confirmation of the cancellation and any necessary details to my email address, [redacted], or reach me at +[redacted]00 for any further information. Thank you for your understanding and assistance. I anticipate a swift resolution to this matter. Best regards, Lea Dayag

Hello, I am J.C. from Pob. 3 - Cuenca, Batangas. I would like to address the issue of an old cable post installed by Digitel years ago that is still standing in front of our house, obstructing our garage gate's entrance. I kindly request for the removal of this post as soon as possible to allow for easier and wider access to our garage. We appreciate your prompt attention to this matter. Thank you.

Dear Ma'am/Sir, I am an ESL home-based teacher facing internet issues that led to canceled classes. I need an email confirming the network problem mentioned in a text from PLDT last night. I must provide this to my employer to prevent penalties for class cancellations. My Details: Address: Blk 23 Lot 11 Unit 4 Rosal St. Intertown Homes Subd. Ipilan Tayabas Quezon Account Number: [redacted] Account Name: Marriane Alcantara Thank you.

I received a certification from PLDT Co. in September [redacted] for [redacted] shares of Cumulative Convertible Preferred Stock valued at ₱10.00 each under the Subscribers' Investment Plan. Due to circumstances, I couldn't surrender this certification, and consequently, the stock certificate was not issued. I am inquiring about the validity of this certification and whether I can still claim the stock certificate that I am owed. Your prompt response will be greatly appreciated. Thank you.

Since 5 a.m., the LOS light on my router has been blinking red. We've been without a connection for 19 hours now. I attempted to contact PLDT's tech support, but I keep getting directed to their automated system, which created a ticket for me. I am eager to have this resolved, but it seems like no one is actively addressing it. It's crucial for their network engineers to come to our area and assess the problem. The entire subdivision is without internet access from what I can gather, so it is perplexing why it is taking so long for them to resolve the issue despite receiving numerous complaints.

Hello PLDT, I am concerned about our internet wire that fell on the road. We called PLDT here in Cavite, and they mentioned that they would just do a refund since it has not been a month since we had it installed. They did not provide any further instructions on how to process the refund. The agent has not been responsive to my calls and chats. Is this the kind of service customers can expect after commissions have been earned?