PLDT Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access PLDT customer support.

PLDT's Best Contact Information


How do I contact PLDT customer service?

A:PLDT does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact PLDT starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does PLDT offer 24 hour customer service?

A:Not by phone. But you can contact PLDT 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact PLDT Customer Service

There are other ways to contact PLDT customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

pldthome.com - Customer Service
Direct to human
24 hours, 7 days
As a last, sometimes only, resort- PLDT customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with PLDT?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with PLDT, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the available PLDT internet plans?

There are several available PLDT internet plans to suit different needs and preferences. PLDT offers various options such as Fiber Plans, DSL Plans, and Home WiFi Plans. Fiber Plans provide high-speed internet through fiber optic technology, with speeds ranging from 20 Mbps to 1 Gbps. These plans offer stable connections and are ideal for heavy internet usage, online gaming, and streaming. DSL Plans, on the other hand, provide reliable connectivity through copper lines, offering speeds up to 15 Mbps. These plans are suitable for basic browsing, social media, and email usage. Additionally, PLDT also offers Home WiFi Plans that provide decent internet speeds for mobile devices, allowing users to enjoy seamless connectivity at home. Overall, PLDT offers a diverse range of internet plans catering to the different requirements of its customers.

What are the payment options for PLDT bills?

PLDT offers a range of convenient payment options for settling your bills. Firstly, you may opt for online payment through the myPLDT Smart app or the PLDT website using your credit or debit card. Another option is enrolling in Auto Debit Arrangement (ADA) to have your bills automatically deducted from your preferred bank account. Additionally, you can choose to pay through various third-party platforms like GCash, PayMaya, or Coins.ph. For those who prefer offline methods, PLDT accepts over-the-counter payment in authorized partner outlets such as banks, Bayad Centers, and SM Payment Counters. Lastly, you can also make payment through accredited PLDT collectible partners or through PLDT sales and service centers. With these flexible payment options, settling your PLDT bills becomes quick and hassle-free.

What is the coverage area for PLDT Fibr?

PLDT Fibr's coverage area spans across numerous locations in the Philippines. By continuously expanding its network, PLDT aims to reach as many customers as possible with its high-speed fiber internet service. Presently, PLDT Fibr covers major cities, including Metro Manila, Cebu, Davao, and other key urban areas. The exact coverage can vary depending on the availability of fiber infrastructure within a specific area. To determine if a particular location is within the PLDT Fibr coverage area, customers can visit the PLDT website or contact their customer service hotline. PLDT remains committed to extending its coverage to more areas, ensuring that customers enjoy reliable and fast internet connectivity wherever they may be.

Top PLDT customer problems and solutions

Click the link above to get answers to just about any PLDT customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see PLDT's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a PLDT agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact PLDT anyways and help you with your issue. Over the last 18 months, 1,986 customers like you have come in search of a phone number for PLDT and helped us confirm they don't have one. Common reasons that people try to call PLDT customer support department include Cancel Service, Change Plan, Billing, Technical Support, Payment Arrangement and other customer service issues. Rather than trying to call PLDT first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now PLDT doesn't have any phone numbers. It's not always clear what is the best way to talk to PLDT representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If PLDT Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for PLDT, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from PLDT customers like yourself.

GetHuman does not provide call center services or customer support operations for PLDT. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PLDT. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare PLDT Customer Service

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