A:Press 5 at the first menu.Our free phone can also navigate phone menus to get a live human at PETCO for you.
Q:
Does PETCO offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-5pm PST.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PETCO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PETCO phone number to document the phone system.
Here is how our research team describes the way the PETCO phone system greets you: To manage your rewards, press 1. To place a new order, press 2. To get the status of an order, press 3. For information about the Vito Care program, press 4. For any other inquiries, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu.
Below are some clips we've found from PETCO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Petco.
To manage your rewards, press one.
To place a new order, press two. To check the status of your order, press three."
Excerpt from a call with PETCO
Tuesday, January 2, 2024 1:11 AM
The first phone menu
"Thank you for calling PECCO.
To manage your rewards, press one.
To place a new order, press two.
To check the status of your order, press three.
For information about Petco's Vital Care Premier program, press four."
Excerpt from a call with PETCO
Friday, May 24, 2024 6:54 PM
After you press 2
"For your prescription order, press one.
For all other orders, press two."
Excerpt from a call with PETCO
Tuesday, May 28, 2024 5:24 PM
What are the hours and when should I call?
PETCO operates the call center for this 888-824-7257 phone number Mon-Sun 9am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 270 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with PETCO at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PETCO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PETCO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PETCO is Thursday.The most busy day to call is Monday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 270 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call PETCO is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PETCO staffs the call center well on Thursday.
When you call PETCO's customer service phone number, you're greeted by an automated message system.
Press 1 to manage your rewards, press 2 to place a new order, press 3 to check the status of your order, press 4 for information about PETCO's Vital Care Premier program (I believe that's what it said, it was a bit difficult to understand), press 5 for any other inquiries, and press 9 to repeat the phone menu. Based on a quick online search, Vital Care Premier seems to be PETCO's pet insurance program.
If you select 9 to repeat the options two times in a row, the system doesn't actually repeat the phone menu a second time; it transfers you to a representative, which is a bit odd but I suppose helpful nonetheless. I actually did just want to hear the phone menu again to make sure I'd heard everything correctly, but hey, at least I know there's a bit of a shortcut to reaching a representative!
With the opening phone menu, there's no alternative language option such as Spanish or French, and no immediate option to speak to a representative, although pressing 5 for all other inquiries will have you transferred; the option just isn't represented as a route to speaking to an actual human. Overall, not the best automated message system, but not the worst either. Improvements can be made for greater accessibility.
Aside from that, once I did get in touch with an actual human, the person I spoke to was awesome! She was very friendly and helpful, and I really appreciated her assistance. If you do decide to call PETCO's customer service line, feel free to press 5 as a shortcut to speaking to a representative. I hope other reps are as friendly and helpful as the person I spoke to!
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call PETCO
Below is a sample of recent calls to PETCO, and their purpose. Are any of these similar to the reason you are trying to call?
Received incorrect package: "But I was calling because I got received the package from it's not mine's, it's my daughter's, and she's not here right now."
- From a call lasting 15m 17s , Feb 28, 2025 8:09 PM
Report opened package: "Who do I complain about a package getting delivered opened?"
- From a call lasting 1m 54s , Feb 28, 2025 8:07 PM
Reset passcode request: "I'm just trying to re reset my passcode for Petco please."
- From a call lasting 7m 59s , Feb 27, 2025 6:15 PM
Reset passcode request: "I need you to reset my passcode."
- From a call lasting 9m 19s , Feb 27, 2025 6:07 PM
Inquiring about bill: "I wanna know what how do I find out from my bill?"
- From a call lasting 5m 4s , Feb 4, 2025 7:06 PM
Information about why customers call PETCO is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, PETCO provides this option.
As a last, sometimes only, resort- PETCO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PETCO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PETCO agent. This phone number is PETCO's best phone number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-824-7257 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call PETCO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, PETCO has 2 phone numbers. It's not always clear what is the best way to talk to PETCO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PETCO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PETCO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
