PETCO Help Pages

PETCO Customer FAQ, Forum, and Online Help Desk

PETCO Help @
Customer Help
  • It takes an average of 10 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
Since there is a phone number available, we have to recommend calling PETCO and talking to a real human being instead of searching their help site for answers.

Recent PETCO help topics searched

my fish... its dying. i bought it toys and food and stuff from yall and i just need you...
My fish....hes dying...plz i beg you... HELP ME!!! you wont evem talk to me. hes drowni...
I need help with my fish. I bought it from a store and it doesnt look so good. I also b...
hv,g,x ,.vy v vgv v.yvn, iyvjhb.vyhv. jgcluyvyfvkjbv*ou h ughregunsrg hgrnjke gob ls...
umm my fish ate pop rocks*ahhhhhhh help he's turning blue wtf*wtf*omg*omg he just explo...
I’ve been wondering if there are any baby ferrets near my location. And im trying to ge...
My hamster ate my dog
My fish ate pop rocks, ummm I need help fast. Now I’m just going to spam letters so I c...
My girl Ik is giving birth and I don’t know what to do and I don’t know how to help her
Hi. I was just wondering if a guinea pig needs a cage to live? like can it go a couple...
I bought clothe for my dog yesterday but he chewed some part and color was moved to clo...
my fish ate my other fish who ate my cat who ate my dog who ate my turtle who ate a pla...
my fishes are dwoning
I have a golden retriever big to and I have * son who should pick up the dog pop
So my goldfish is gonna die the water is greeen and everything he ain’t moving so we ar...
i need to know if my goldfish will be ok he ate some poprocks
I need to reach HR to discuss a legal matter.

PETCO Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time10
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web
Communication customer rating79%
Quality of help rating88%
Votes for online help49
When this was last updatedWed Dec 06 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-824-7257

PETCO Help Pages: What to Know

This is the PETCO help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for PETCO's best customer help page or faq or forum, this is the best entry point according to 11,592 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-824-7257) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from PETCO agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting PETCO: General Information

PETCO has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with PETCO using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-824-7257 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like PETCO.

Do PETCO and GetHuman work together?

GetHuman has no relationship with PETCO and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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