PETCO Help Pages

PETCO Customer FAQ, Forum, and Online Help Desk

PETCO Help @ petco.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 3:30pm
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Recent PETCO help topics searched

I need to chat with someone to speak about shortages where is my package arrived
Order number ************** Dash two**Order date **********Customer Rebecca BITETTO...
I need to change an order I just placed today
I paid for the adult dog complete package. I never got the chance to finish the classes...
charged for food again when I have already cancelled my account
How do I live chat online with petco.com?
I want to return this dog house flap back because I thought it was a dog house so it's...
I placed order on ******** *** got email saying order "on its way" and tracking ** when...
Order auto-ship two and a half months ago received Hill's Science Diet metabolic weight...
I am having difficulty getting further than place order. I have tried several times to...
On the internet frontline for dogs is$** dollars for * months supply. I went in person...
Good afternoon I will like to know why are charging the double the price for fue produc...
I ordered capstar fles tablets for cat *-** lbs sku******* *** days ago My credit card...
M order was cancelled even though the vet sent the heartworm test form.
A gift card I was issued from a refund has a balance of zero when trying to use it online
I placed an order on march * and used a promo code to receive a $** e gift card if i sp...
Currently work for Petco having an issue with I* paper work

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PETCO Online Help at petco.com - Info & Stats

Help desk addresshttp://www.petco.com/Content/ContactSubTopic.aspx?PC=contactpetcoorder
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time10
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web
Communication customer rating72%
Quality of help rating81%
Votes for online help78
When this was last updatedWed Jul 08 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-824-7257

PETCO Help Pages: What to Know

This is the PETCO help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for PETCO's best customer help page or faq or forum, this is the best entry point according to 11,592 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-824-7257) which we show above. Sometimes when you dig through the various help topics and volumes on petco.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from PETCO agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting PETCO: General Information

PETCO has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with PETCO using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-824-7257 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like PETCO.

Do PETCO and GetHuman work together?

GetHuman has no relationship with PETCO and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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