PETCO Help Pages

PETCO Customer FAQ, Forum, and Online Help Desk

PETCO Help @ petco.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 3:30pm
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Recent PETCO help topics searched

Umm my goldfish ate a banana whole and its giant now
My fish ate pop rocks
I am trying to see what Petco has an item I want to buy in the store
My cat wont eat or drink. Hes not moving or getting up to go to the bathroom he pees hi...
It’s my fish... I may of fed it some pop rocks instead of fish food... I wasn’t wearing...
Would like to start stocking SoPhresh Earth Conscious Bio-Energy Cat Stain and Odor Rem...
Hello, I was wondering if I can keep my beta fish in a cereal bowl or a deep plate. I h...
Just a question. About and Id tag. Why do i have to write for *** characters? Well my q...
Where is my order? order************** this was ordered on *** **...I am waiting patiently
My cat ate all my fish i want to know how to get my fish back?
My hamster ate ** grapes and looks very lumpy
I have a question about my animal
I wanted to know if I price match will I still get the buy one get one **% of deal*Like...
i have a question about what to feed a fish something happened and i don*t think my sis...
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PETCO Online Help at petco.com - Info & Stats

Help desk addresshttp://www.petco.com/Content/ContactSubTopic.aspx?PC=contactpetcoorder
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time10
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web
Communication customer rating72%
Quality of help rating81%
Votes for online help79
When this was last updatedSat Jun 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-824-7257

PETCO Help Pages: What to Know

This is the PETCO help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for PETCO's best customer help page or faq or forum, this is the best entry point according to 11,592 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-824-7257) which we show above. Sometimes when you dig through the various help topics and volumes on petco.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from PETCO agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting PETCO: General Information

PETCO has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with PETCO using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-824-7257 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like PETCO.

Do PETCO and GetHuman work together?

GetHuman has no relationship with PETCO and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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