NET 10 Help Pages

NET 10 Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 1:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help with Setup ServiceHelp with Cancel ServiceHelp with Transfer ServiceHelp with Device SupportHelp with Overcharge on AccountHelp with something else
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with an expert

Recent NET 10 help topics searched

I bought a package of **GB and I don't receive my package yet.***-***-****.steve Martin...
and i live out in the country and haven't got another phone
need my puk number cant unlock phone and dont have original packageing anymore
Trying to reactivate a phone
My phone number was supposed to be ported out it's been ** hours and its still not done
Stolen phone. My phone was stolen. The number is **********. My name is rhiannon white...
Can’t find my current payment
I want help to see if my phone is net** or if it can be switched over to net** i am cur...
My brother got me a net ten card in Washington but my service is straight talk can u pu...
My money was taken off my card and I don’t know why
I am trying to reach live chat to update my minutes. I called the customer service numb...
I can't access my net ** account because my email has changed. I don't remember my pass...
To cancel my auto refill
Do you offer a Extension to keep my phone on until I get paid Saturday
Locked sims card on a iPhone *s. It started Friday. Call customer service they fix the...
can't transfer number
I purchased an I-phone * for my grandson from Net**. I received the phone and followed...
Get help with my issue

NET 10 Online Help at net10.com - Info & Stats

Help desk address
http://www.net10.com/ebiz/customerService.jsp?task=customerservice
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:45pm
Average turnaround time
3
Rank amongst all ways to reach them
4
Other means of communication
phone, chat, web, facebook
Communication customer rating
90%
Quality of help rating
92%
Votes for online help
463
When this was last updated
Tue May 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
800-876-5753

NET 10 Help Pages: What to Know

This is the NET 10 help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for NET 10's best customer help page or faq or forum, this is the best entry point according to 75,630 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-876-5753) which we show above. Sometimes when you dig through the various help topics and volumes on net10.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from NET 10 agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting NET 10: General Information

NET 10 has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with NET 10 using 4 different media: phone, chat, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-876-5753 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like NET 10.

Do NET 10 and GetHuman work together?

GetHuman has no relationship with NET 10 and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

NET 10 Contact Info

Other Company Help Desks

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546
Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!