How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mint Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then keep pressing 0
Here is how our research team describes the way the Mint Mobile phone system greets you: Thanks for calling Mint Mobile. Hold on one second while we get started. Are you calling about an active mobile number? For 'yes,' press 1; for 'no,' press 2.
Below are some clips we've found from Mint Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an active Mint mobile number?
For yes, press one. For no, press two.
Are you calling if you already have a Mint Mobile SIM card and need to start a new activation, press one.
For help with the current Thanks for joining Mint Mobile."
Excerpt from a call with Mint Mobile
Saturday, January 20, 2024 4:42 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Mint Mobile. Let's get you taken care of.
Tell me, what is the reason for your call?"
Excerpt from a call with Mint Mobile
Wednesday, April 24, 2024 3:35 PM
They may ask you to enter information with the dial pad
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an active Mint mobile number?
For yes, press one. For no, press go ahead and enter your Mint Mobile phone number."
Excerpt from a call with Mint Mobile
Friday, February 23, 2024 5:59 PM
The first phone menu
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an ActivMed mobile number? For yes, press one.
For no, press two."
Excerpt from a call with Mint Mobile
Thursday, April 18, 2024 10:38 PM
After you press 2
"Are you if you already have a Mint Mobile SIM card, and need to start a new activation, press one.
For help with the current activation, press two."
Excerpt from a call with Mint Mobile
Monday, February 5, 2024 11:26 PM
What are the hours and when should I call?
Mint Mobile operates the call center for this 800-683-7392 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 243 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mint Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mint Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mint Mobile is Sunday.The most busy day to call is Thursday, which averages 118% more phone calls by comparison.Again, this is based on a sample of 243 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Mint Mobile is Wednesday.
Why call this Mint Mobile number?
Below is a sample of recent calls to Mint Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Activating existing number: "I have my existing phone number with Mint, and I'm trying to activate that now."
- From a call lasting 7m 40s , Apr 28, 2024 9:11 PM
Inquiring about new plan: "I'm calling to find out about a new plan."
- From a call lasting 16m 3s , Apr 18, 2024 10:39 PM
Renewal inquiry: "I am calling you because I want buy the plan because I had the three months the last three months with you, and I am new in this company."
- From a call lasting 21m 37s , Apr 13, 2024 12:11 AM
Requesting replacement eSIM: "All I'm asking is for you to email me another SIM, that's all I'm asking."
- From a call lasting 26m 18s , Mar 6, 2024 7:55 PM
Issue with eSIM and payment: "I've already paid for six months of service, and I need a new eSIM because somehow my eSIM disappeared."
- From a call lasting 5m 52s , Mar 6, 2024 7:48 PM
Issue with eSIM: "I need a new eSIM sent to me to log back into my phone as the old one is not working."
- From a call lasting 50m 17s , Mar 6, 2024 1:53 AM
Need new eSIM code: "You gotta send me a new eSIM code, not the old one that's already used."
- From a call lasting 19m 34s , Mar 6, 2024 1:16 AM
Requesting phone tech support: "I need a phone tech. I've been with this is the fifth time I called you guys, and everything you do doesn't work."
- From a call lasting 13m 22s , Mar 6, 2024 12:44 AM
Issue with locked eSIM: "My eSIM is locked and I can't access my phone number without using Wi-Fi."
- From a call lasting 4m , Mar 6, 2024 12:33 AM
Issue with locked eSIM: "My eSIM is locked and I can't access my phone, need help unlocking it or getting a new eSIM."
- From a call lasting 13m 20s , Mar 6, 2024 12:11 AM
Conclusion and closing notes
This is Mint Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mint Mobile agent. This phone number is Mint Mobile's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-683-7392 include and other customer service issues. Rather than trying to call Mint Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mint Mobile has 1 phone number. It's not always clear what is the best way to talk to Mint Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mint Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mint Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.