Minecraft Help Pages

Minecraft Customer FAQ, Forum, and Online Help Desk

Average time to fix: (70 hours)
Busiest time: 1pm
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Recent Minecraft help topics searched

I need big help, So I purchased Minecraft beta on my phone. It says its available for w...
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It will not let me pt drown sheep and cows.
A friend and I recently got a 'Realm' together. So far, we've been unable to access sai...
I can not access my minecraft account at all, since Friday I have been having login iss...
I bought Minecraft earlier today around *pm after hours of trying to purchase it (they...
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Hello i would like to know how i can buy a realm extension via PayPal
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Cuando realizo la compra y meto el codio del SMS lo introduzco y me sale error.*pero lo...
can i trade my windows edition for java. i do not have windows **.
i bought windows ** but i should have bought java*
My friend is on Xbox One and I'm on PS*. When I invite him to my world it works, but wh...
i cant open minecraft, i havent played it for half of a year,and now when i press to op...
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Minecraft Online Help at help.mojang.com - Info & Stats

Help desk address
https://help.mojang.com/customer/portal/emails/new?ref=footer
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
Mon-Fri 9am-5pm EST
What is the busiest time for help
1pm
Average turnaround time
70
Rank amongst all ways to reach them
1
Other means of communication
web
Communication customer rating
69%
Quality of help rating
88%
Votes for online help
53
When this was last updated
Fri Mar 27 2020 09:00:00 GMT+0000 (UTC)

Minecraft Help Pages: What to Know

This is the Minecraft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Minecraft's best customer help page or faq or forum, this is the best entry point according to 774 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.mojang.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Minecraft agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Minecraft: General Information

Minecraft does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Minecraft one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Minecraft.

Do Minecraft and GetHuman work together?

GetHuman has no relationship with Minecraft and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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