Metro PCS Help Pages

Metro PCS Customer FAQ, Forum, and Online Help Desk

Metro PCS Help @
Customer Help
  • It takes an average of 84 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2pm.
  • Common topics include Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted, and more.
Since there is a phone number available, we have to recommend calling Metro PCS and talking to a real human being instead of searching their help site for answers.

Recent Metro PCS help topics searched

I cannot remember my pin number to get into my phone. I would like my account reactiva...
All of a sudden my metro pc phone won't dial any of my numbers, nor is no sim card for...
I want to see what kind of upgrade I qualify for
I was told this problem would be fixed by today, and I still don't have service. You gu...
I need a payment extension for all * phones on my account. Casey Fisher is the name on...
M phone is acting up I had to do a hard reset I can do no work with it it
I need to know can i please have an extention on my phone payment my service was suspen...
My phone internet is shut down my account has been changed to some other account I've b...
I wanna login to my account but my can't because it's asking to send a verification cod...
Trying to figure out why my wifi won't turn on when I go to clock the button to turn it...
I paid my bill early and yesterday I didn't have service. I had to get an extension i...
Add a line*Add a lineAdd a lineAdd a lineAdd a lineAdd a lineAdd a lineAdd a line*Add a...
My husband wants to no longer have * lines* The other * phones are broke and he doesn't...

Metro PCS Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time84
Rank amongst all ways to reach them4
Other means of communicationphone, web, facebook, twitter, chat
Communication customer rating67%
Quality of help rating47%
Votes for online help2,697
When this was last updatedSat Mar 02 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-863-8768

Metro PCS Help Pages: What to Know

This is the Metro PCS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Metro PCS's best customer help page or faq or forum, this is the best entry point according to 716,676 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-863-8768) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Metro PCS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Metro PCS: General Information

Metro PCS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Metro PCS using 5 different media: phone, web, facebook, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-863-8768 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Metro PCS.

Do Metro PCS and GetHuman work together?

GetHuman has no relationship with Metro PCS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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