Metro PCS Help Pages

Metro PCS Customer FAQ, Forum, and Online Help Desk

Average time to fix: (80 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Payment ArrangementTweet re: Device SupportTweet re: Lost or Stolen PhoneTweet re: Account RestrictedTweet re: Transfer ServiceHelp with something else

Recent Metro PCS help topics searched

I need to change my phone number
My phone bill is higher than expected and I was wanting to find out how I can put my mo...
I had service. Then I git corona then I couldnh leave to pay it. Not sure how I can b...
Extension on my bill please
Paid my bill * hours ago and my phone is still disconnected. I tried calling customer s...
Can the account owner i share a plan with see what apps i have downloaded ? *Or Can you...
My phone was thrown in he water.But the problem is I can get to the battery . It the ty...
I cant afford to pay my bill do to the Coronavirus my job has been cancelled till june...
Still on quarinteen w corona viruS. The ***
I broke my phone but have others on my account I have moved the sim from broken phone a...
I need more hot spot data
Called to get phone activated but never did
I have a iPhone and my phone bill was due on the **th and I have unlimited data and it...
I have a iPhone and my bill was due on the **th but I have unlimited data and it worke...
I need a device unlocked
Need to unlock device
I need to unlock device from metropcs.
Get help with my issue

Metro PCS Online Help at metropcs.com - Info & Stats

Help desk address
https://www.metropcs.com/contact-us.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
80
Rank amongst all ways to reach them
4
Other means of communication
phone, web, facebook, twitter
Communication customer rating
63%
Quality of help rating
51%
Votes for online help
2,701
When this was last updated
Fri Mar 27 2020 09:00:00 GMT+0000 (UTC)
Best phone number
888-863-8768

Metro PCS Help Pages: What to Know

This is the Metro PCS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Metro PCS's best customer help page or faq or forum, this is the best entry point according to 716,676 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-863-8768) which we show above. Sometimes when you dig through the various help topics and volumes on metropcs.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Metro PCS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Metro PCS: General Information

Metro PCS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Metro PCS using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-863-8768 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Metro PCS.

Do Metro PCS and GetHuman work together?

GetHuman has no relationship with Metro PCS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Metro PCS Contact Info

Other Company Help Desks

Sprint Help PagesT-Mobile Help PagesTime Warner Help PagesAT&T U-Verse Help PagesStraight Talk Help PagesVerizon FiOS Help PagesVirgin Mobile Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!