MetLife Help Pages
MetLife Customer FAQ, Forum, and Online Help Desk
Average time to fix: (6 hours)
Busiest time: 9am
Recent MetLife help topics searched
I am in the process of filling out the form for a change of beneficiary. Can I put all...
I need to change the lien holder on my account
What is status of check for $**,*** never received.**Call me or email me.*Has it been s...
policy number ********* Rose Adams *SS* ********* deceased. ** I am family beneficiary...
checking on the status of a life insurance claim
I need to make some changes to my current policy
I need to make some changes on my policy
Would like a phonecall from manager of MetLife cust service dept.**I don't think this i...
I am unable to speak with a customer service rep about receiving pension checks from Me...
my new address is the wrong address you have **** S Gold Medal Dr Apt A***. It should b...
Check on Claim Status
Need to verify Policy ********** on the life of Elizabeth J. Deaton
Speak to someone about my policy
My husband passed away in ****. Since then I have been paying on paid up insurance poli...
Trying to get a hold of Met Auto and Home and none of the numbers work. Got through onc...
Looking for information on a living will preparation
looking for assistance with a living will informationGet help with my issue
MetLife Online Help at metlife.com - Info & Stats
Help desk address
Department you interact with
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24 hours, 7 days
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When this was last updated
Tue Feb 18 2020 10:00:00 GMT+0000 (UTC)
Best phone number
MetLife Help Pages: What to Know
This is the MetLife help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for MetLife's best customer help page or faq or forum, this is the best entry point according to 12,750 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-842-9368) which we show above. Sometimes when you dig through the various help topics and volumes on metlife.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from MetLife agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting MetLife: General Information
MetLife has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with MetLife using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-842-9368 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like MetLife.
Do MetLife and GetHuman work together?
GetHuman has no relationship with MetLife and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.