A:Calling this MetLife number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at MetLife for you.
Q:
Does MetLife offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thurs 8am-10pm, Fri 8am-9pm, Sat 9am-4:30pm EST.The least busy day is Saturday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Wait, Wait, Wait, then press 0. For life insurance. · Are you calling about someone who has passed away? Say "Yes" or "No". · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to long term disability · If you have your party's extension, press 1. To report or file a new claim, press 2. If you are inquiring about a claim you already filed, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MetLife below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MetLife phone number to document the phone system.
Here is how our research team describes the way the MetLife phone system greets you: Please tell me the type of policy or MetLife product you are calling about today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this MetLife number should go right to a real human being
Below are some clips we've found from MetLife's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thanks for calling MetLife. Your call may be recorded for quality assurance purposes.
So I can get you to the right place, please tell me the type of policy or MetLife product you're calling about today.
Thanks.
Let me get you to long term care.
Welcome to MetLife long term care.
To ensure quality service, your call may be monitored or recorded.
Please say or enter your Social Security number."
Excerpt from a call with MetLife
Thursday, June 20, 2024 2:06 PM
In fact, much of this information on this page is superfluous because this MetLife phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
MetLife operates the call center for this 800-438-6388 phone number Mon-Thurs 8am-10pm, Fri 8am-9pm, Sat 9am-4:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 143 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MetLife call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MetLife phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MetLife staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MetLife is Saturday.The most busy day to call is Wednesday, which averages 557% more phone calls by comparison.Again, this is based on a sample of 143 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call MetLife is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
When you call MetLife's customer service phone number, you're greeted by an automated message system that asks which policy or product you're calling about today. I recently tried to navigate MetLife Dental's customer service phone number, and I'm extremely disappointed to learn that the 800-438-6388 customer service line uses the same automated messaging system.
The messaging system is voice-activated, without any keypad options, and asks you to verbally state a policy or product. The voice-activated feature doesn't work well and doesn't seem to understand what I'm saying, even though I'm speaking clearly in a quiet room. If I'm having these issues with the system as a native English speaker, I can only imagine how much more difficult it would be for a non-native speaker. Additionally, MetLife does not offer any alternative language options such as Spanish or French, which further limits caller accessibility.
Caller accessibility is already greatly limited considering how poor the automated messaging system is. There isn't a proper phone menu or an immediate option to speak to a representative, and the voice-activation feature is bugged. So, how exactly is this customer service phone line providing any customer service?
Considering MetLife is a wildly wealthy corporation, they have the funds to correct this and improve their customer service phone numbers; yet, they don't, or have not. In my opinion, this communicates that the company isn't interested in hearing from or serving customers. They're only interested in customers' money, not their concerns.
You're better off using their website, which is probably what MetLife wants anyway, as it doesn't require any work on their end (and by work, I mean spending money). I'm very disappointed in MetLife's lack of customer service, but unfortunately, I'm not surprised. Big corporations aren't exactly known for anything other than disregard and greed.
Perhaps I'm being bitter, but I look forward to no longer being a MetLife customer!
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call MetLife
If you have time to do a bit of reading before you call MetLife, we recommend you read over some of our problem-specific articles.
Yes, customers can access their MetLife Bank accounts online. MetLife Bank offers a convenient and secure online banking platform that allows account holders to manage their finances from anywhere at any time. Through this online portal, customers can check their account balances, view transaction history, transfer funds between accounts, pay bills, and set up automatic payments. Additionally, customers can enroll in e-statements to receive electronic copies of their account statements. MetLife Bank ensures the protection of customer information through robust security measures, including encryption technology and multi-factor authentication. With online access, customers have greater control and flexibility over their banking activities, making it easier to stay on top of their financial well-being.
MetLife Bank is a subsidiary of MetLife, a global insurance and financial services company. It is a federally chartered savings bank that provides a range of banking products and services to its customers. As an established institution, MetLife Bank offers traditional banking products such as mortgage loans, home equity loans, and savings accounts. Additionally, it provides online banking and mobile banking services, allowing customers to manage their accounts conveniently. With a strong focus on customer satisfaction, MetLife Bank is committed to providing competitive rates, personalized services, and easy access to funds 24/7. By leveraging the expertise and resources of MetLife, the bank ensures financial stability while offering comprehensive banking solutions to individuals and families.
MetLife delivers high-quality auto insurance at a reasonable price and offers highly customizable add-on features. They offer fairly good auto rates, vast ranges of discounts, and they have good competition and comparisons to other rivals. However, MetLife is not the cheapest, but they offer a fair deal of auto insurance to all types of drivers, mostly the careful ones, and don't forget their passengers.
Click the link above to get answers to just about any MetLife customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to MetLife, and their purpose. Are any of these similar to the reason you are trying to call?
Open new claim: "I need to open up a new claim for her so I can start the paperwork."
- From a call lasting 22m 2s , Sep 25, 2024 6:20 PM
Update mailing address: "I need to update my mailing address for my MetLife TCA account."
- From a call lasting 2m 58s , Sep 3, 2024 11:16 PM
Inquiring about out-of-network coverage: "I'd like some material on the out of network coverage for the MetLife retirement dental plan."
- From a call lasting 10m 51s , Jun 25, 2024 8:33 PM
Inquiring about check details: "Could you possibly tell me what they were for? They were each for over a thousand dollars a piece or something the last ones."
- From a call lasting 13m 7s , Jun 20, 2024 2:06 PM
Policy inquiry: "Caller providing policy number for inquiry."
- From a call lasting 3m 54s , Apr 26, 2024 6:58 PM
Information about why customers call MetLife is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- MetLife customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is MetLife's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MetLife agent. This phone number is MetLife's best phone number because 12,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-438-6388 include Policy cancelled, Billing inquiries, Claims, Find a provider and other customer service issues. Rather than trying to call MetLife first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, MetLife has 3 phone numbers. It's not always clear what is the best way to talk to MetLife representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MetLife. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MetLife. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
