Mercedes Benz Help Pages

Mercedes Benz Customer FAQ, Forum, and Online Help Desk

Mercedes Benz Help @ mbusa.com
Customer Help
  • It takes an average of 34 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Where to buy, Complaint, Repairs, Returns, and more.
Since there is a phone number available, we have to recommend calling Mercedes Benz and talking to a real human being instead of searching their help site for answers.

Mercedes Benz Online Help at mbusa.com - Info & Stats

Help desk addresshttp://www.mbusa.com/mercedes/siteshare/email
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time34
Rank amongst all ways to reach them4
Other means of communicationphone, email, web
Communication customer rating79%
Quality of help rating70%
Votes for online help48
When this was last updatedSat Apr 20 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-367-6372

Mercedes Benz Help Pages: What to Know

This is the Mercedes Benz help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercedes Benz's best customer help page or faq or forum, this is the best entry point according to 3,480 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-367-6372) which we show above. Sometimes when you dig through the various help topics and volumes on mbusa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercedes Benz agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mercedes Benz: General Information

Mercedes Benz has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercedes Benz using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-367-6372 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercedes Benz.

Do Mercedes Benz and GetHuman work together?

GetHuman has no relationship with Mercedes Benz and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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