Mercari Help Pages
Mercari Customer FAQ, Forum, and Online Help Desk
Mercari Help @ mercari.comCustomer Help
- It takes an average of 26 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9:30am.
- Common topics include Missing Order, Refund an Order, Damaged or Missing Item, Trouble Receiving a Payment, Can't Contact Seller, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Mercari and talking to a real human being instead of searching their help site for answers.
Recent Mercari help topics searched
I have not gotten paid for my last sale! The item (“Beats by Dre” Headphones) is liste...
Hello! I sent a Funk Pop of The Hulk from The Avengers vaulted ****. I posted it along...
I bought a Cuisinart coffee maker from one of your sellers. It looked like it was wrap...
*.Twice when sending buyers their tracking number via message through Mercari's app, I...
My item has been delivered to the buyer and she's refusing to rate me after the * day p...
I am having trouble getting my gross sales report for my taxes
I sent a brand new Garmin S** Premium GPS Golf watch to a buyer whom said it was a defe...
I got a new phone and need to login.*Mercari is not emailing me password reset.*I tried...
Okay it says to verify my account I need to verify my email Kim Tucker **@gmail com I d...
HELLO I AM HAVING EXTREME DIFFICULTY WITH AN ISSUE I HAVE REACHED OUT SEVERAL TIMES AND...
I spent $***. on a rare pair of sneakers that are supposed to be size *.* youth which w...
I need to change the weight of my package
I need to reprint my labels. It states directions on how to do so, however that is inco...
I Want to cancel my order, but there's no button to do so because it says it's already...
I did not receive the boots
My account got banned and I’m trying to figure out if there’s a way I can get it back...
My account got banned and I’m trying to figure out if there’s a way to get it back. I w...
Mercari Online Help at mercari.com - Info & Stats
Help desk addresshttps://www.mercari.com/help_center/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time26
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, facebook
Communication customer rating83%
Quality of help rating65%
Votes for online help301
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-325-2168
Mercari Help Pages: What to Know
This is the Mercari help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercari's best customer help page or faq or forum, this is the best entry point according to 51,558 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-325-2168) which we show above. Sometimes when you dig through the various help topics and volumes on mercari.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercari agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Mercari: General Information
Mercari has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercari using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-325-2168 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercari.
Do Mercari and GetHuman work together?
GetHuman has no relationship with Mercari and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.