Mercari Help Pages

Mercari Customer FAQ, Forum, and Online Help Desk

Mercari Help @ mercari.com
Customer Help
Average time to fix: (30 hours)
Busiest time: 2:30pm
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Recent Mercari help topics searched

I ordered a product from a seller on your site*Item * m************From bigdeals****It...
Mercari really needs to offer express shipping options, or the ability to allow sellers...
This is ridiculous. I can't talk to a human. Your app won't recognize my address. I liv...
I sold some night lights recently on Mercari, there was a tech problem with mercari pla...
Hi my Mercari account was closed and I have no idea why. I don’t know what was done wro...
I tried to post an additional photo to a listing that is posted. But, it is not allowi...
Why is it saying I’m an unregistered google user out of the blue on mercari
Someone requested a return on a item I sold and I never got the money from it cause it...
I have no issue that's the problem you guys sent me an email saying you fix the problem...
Hello. Is this the email for support with mercari?*My issue is it appears that I have...
My item says it was cancelled n I didn't cancell it n UT u sure took my money out of my...
Seller now wants bay more than posted amount for item I purchased because he says the s...
How do I transfer Apple Care warranty to my buyer on Mercari? Apple support says I must...
Mercari was experiencing issues with the app. It kicked me out of my account and now wh...
Yes I sold a item for $ *** . The buyer received the item today. But canceled the order...
Im having issues with the app. I just sent something out and i can’t mark it sent.
Major technical issues. Error messages. Can't list!!! I'm very angry.

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Mercari Online Help at mercari.com - Info & Stats

Help desk addresshttps://www.mercari.com/help_center/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time30
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, facebook
Communication customer rating87%
Quality of help rating69%
Votes for online help298
When this was last updatedWed Feb 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-325-2168

Mercari Help Pages: What to Know

This is the Mercari help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercari's best customer help page or faq or forum, this is the best entry point according to 51,558 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-325-2168) which we show above. Sometimes when you dig through the various help topics and volumes on mercari.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercari agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mercari: General Information

Mercari has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercari using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-325-2168 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercari.

Do Mercari and GetHuman work together?

GetHuman has no relationship with Mercari and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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