Mercari Help Pages

Mercari Customer FAQ, Forum, and Online Help Desk

Mercari Help @
Customer Help
  • It takes an average of 27 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Missing Order, Refund an Order, Damaged or Missing Item, Trouble Receiving a Payment, Can't Contact Seller, and more.
Since there is a phone number available, we have to recommend calling Mercari and talking to a real human being instead of searching their help site for answers.

Recent Mercari help topics searched

I use google chrome, have been since I started, I do have a VPN but I have to turn it o...
I am trying to make a purchase. The system keeps asking to verify my credit cards. Wh...
I set up a Mercari account last year. As a buyer only* I don’t sell. I never had to sen...
They suspend my account regarding a customer complaining that called customer service a...
Paid purchase with balance funds. Then I am also being charged thru PayPal
I sold this item ****-** Skybox Z Force Clyde Drexler Slam Cam *SC* Rockets and shippe...
I was flagged for Listing Prohibited Items (weed grinder) and you took all of my listin...
The tsuyu asui figure arrived today with the outer box so damaged that it was broken th...
I made a sale but i sent the buyer a message before the sale to clarify exactly how muc...
I have been scammed by a seller on Mercari**After speaking to UPS I have learned that t...
I listed an item w* free shipping & opted to ship on my own rather than Mercari’s shipp...
Here we go again. I tried purchasing an item on Mercari about six weeks ago and when I...
Okay one more time I paid somebody for multiple auctions and for some reason it doesn't...
I can't log in to my store. *I changed my password four times, but still it does not w...
Purchased an item. Contacted the seller to see when it would ship. They said it had alr...
Hello I purchased a pair of from mercari on ******* they did not fit me and the shoe di...
I sold a pair of Chanel glasses took pictures of them and the frames where the info of...

Mercari Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time27
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, facebook
Communication customer rating84%
Quality of help rating66%
Votes for online help301
When this was last updatedWed Feb 21 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-325-2168

Mercari Help Pages: What to Know

This is the Mercari help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercari's best customer help page or faq or forum, this is the best entry point according to 51,558 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-325-2168) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercari agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mercari: General Information

Mercari has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercari using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-325-2168 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercari.

Do Mercari and GetHuman work together?

GetHuman has no relationship with Mercari and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Mercari Contact Info

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