Mercari Help Pages

Mercari Customer FAQ, Forum, and Online Help Desk

Average time to fix: (31 hours)
Busiest time: 3:45pm
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Recent Mercari help topics searched

I didn’t return fake AirPods and I thought I sent them out, turns out I didn’t, Is ther...
I couldn’t figure out how to say that my return was sent out, I sent it out and didn’t...
My previous purchases are not showing in my account. I have some things there that I’m...
I have purchased several items from Mercari. I have two items that have been shipped. I...
I did not use the pre-printed shipping label due to a printer issue. I shipped the item...
I received my Food Saver yesterday and I tried it out and doesn't take out the air when...
I am selling an iPad Pro and I have a unverified purchaser, whose profile name is “Capt...
I shipped a item and the buyer had the wrong address. So the buyer requested it to be d...
I just started posting a few items clothing than I come back to post more a day or so l...
Good evening.*I have recently sold $** worth of items in the last * days. Mercari is sa...
item * m**************I have been waiting * days for a rating and it was supposed to be...
Can't use my * dollar coupon. Just made a purchase and it's not on there
on January **, I purchased a grinder blender mulcher, ID m***********. And, we are on...
I sold and shipped * items to the same person. I bundled all three into one shipment. O...
I was unable to use the prepaid shipping label because it weighed more. Therefore I had...
Every time I try to make a new listing or have a customer try to purchase they get a me...
Hi im a buyer my name is Hiba Nazer, earlier today I believe i purchase Counterfeit Jor...
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Mercari Online Help at mercari.com - Info & Stats

Help desk address
https://www.mercari.com/help_center/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
31
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, twitter, facebook
Communication customer rating
88%
Quality of help rating
70%
Votes for online help
296
When this was last updated
Fri Feb 21 2020 10:00:00 GMT+0000 (UTC)
Best phone number
888-325-2168

Mercari Help Pages: What to Know

This is the Mercari help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercari's best customer help page or faq or forum, this is the best entry point according to 51,558 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-325-2168) which we show above. Sometimes when you dig through the various help topics and volumes on mercari.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercari agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mercari: General Information

Mercari has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercari using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-325-2168 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercari.

Do Mercari and GetHuman work together?

GetHuman has no relationship with Mercari and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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