Mercari Help Pages

Mercari Customer FAQ, Forum, and Online Help Desk

Mercari Help @ mercari.com
Customer Help
Average time to fix: (24 hours)
Busiest time: 9am
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Recent Mercari help topics searched

I have * Mercari accounts (unintentional). Apparently I created an account and password...
I am concerned about getting scammed out of an item that I just sold on mercari. The i...
My account has been closed. I had only gotten two warnings about this and previously wa...
I need a refund ASAP I have been trying for over a week
I got scammed out my ryzen****x processor even tho he clearly was scamming me and y’all...
I ordered from someone on Mercari last Saturday. As of right now I have still not recei...
Can not log in my account. When I send an email to reset password I never receive a ema...
I sold someone an expensive hoodie they asked to return it and I got a white T-shirt ba...
I need to talk to a person like now.
None of my debit cards are working to purchase stuff
I ordered a David Yurman ring and it was a fake, they wont refund me the money
I’m in the process of having something authenticated and have been asked to resubmit pi...
I recieved a item from a seller A Build A Bear outfit that was listed in good condition...
A buyer said he couldn't purchase a item I had listed is everything ok with my account
Been locked out of my Mercari account can’t login,need your assistance to recover my account.
Can’t open my Mercari account
Hello,I would like to know if I can have my merchandise sent to a Po box or a hub other...

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Mercari Online Help at mercari.com - Info & Stats

Help desk addresshttps://www.mercari.com/help_center/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time24
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, facebook
Communication customer rating81%
Quality of help rating63%
Votes for online help303
When this was last updatedFri Jul 01 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-325-2168

Mercari Help Pages: What to Know

This is the Mercari help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Mercari's best customer help page or faq or forum, this is the best entry point according to 51,558 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-325-2168) which we show above. Sometimes when you dig through the various help topics and volumes on mercari.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Mercari agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Mercari: General Information

Mercari has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Mercari using 5 different media: phone, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-325-2168 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Mercari.

Do Mercari and GetHuman work together?

GetHuman has no relationship with Mercari and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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