MercadoLibre Help Pages

MercadoLibre Customer FAQ, Forum, and Online Help Desk

MercadoLibre Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 9am
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Recent MercadoLibre help topics searched

La tarjeta de cr*dito fue rechazada y el banco dice que esta todo bien
I live in Mexico City and I am trying to purchase items for ** monthly charges with no...
Payments are coming from my account and I've never signed up for your services. It has...
Dear Sir*Madam, **I am from China, named Sophie, we run a international trade company...
my history of purchases
Hello. I am trying to purchase equipment from Mercado Libre Argentina for our project i...
I placed an order with Mercado Libre Mexico using a US credit card. To confirm my ident...
one question can I sell merchandise from USA to Colombia . please help me I been tray t...
I cannot verify my account because my phone only works with Whats App, not an actual ph...
I am new to MercadoLibre. On my first purchase I have a problem at the check out. I was...
How can I contact Mercado Libre Mexico by telephone?
I placed an order last night. It was from a *rd party vendor. They asked to be contacte...
I'm trying to make a purchase from them. All went well until they wanted to verify me...
Hize una compra el ** de diciembre *****Me enviaron una nota de que no pod*an enviar...
I am unable to input my US phone number on the account page and therefore I was unable...
Reclamo * ********** Nunca recib* el producto y la orden fue cancelada y el dinero nunc...

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MercadoLibre Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating81%
Quality of help rating84%
Votes for online help57
When this was last updatedSun Jul 05 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

MercadoLibre Help Pages: What to Know

This is the MercadoLibre help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for MercadoLibre's best customer help page or faq or forum, this is the best entry point according to 1,326 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from MercadoLibre agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting MercadoLibre: General Information

MercadoLibre does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from MercadoLibre one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like MercadoLibre.

Do MercadoLibre and GetHuman work together?

GetHuman has no relationship with MercadoLibre and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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