Megabus Help Pages

Megabus Customer FAQ, Forum, and Online Help Desk

Megabus Help @ us.megabus.com
Customer Help
  • It takes an average of 79 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:30pm.
  • Common topics include Refund Booking, Find Itinerary, Change Booking, Problem With a Reservation, Missing Item, and more.
Since there is a phone number available, we have to recommend calling Megabus and talking to a real human being instead of searching their help site for answers.

Recent Megabus help topics searched

I bought a bus ticket for my father who came down with symptoms of Covid**. He was supp...
My name is Tracey Davis I booked a Megabus leaving Fort Lauderdale yesterday headed fin...
Changed reservation ***********m**r*****due to coronavirus concerns then received your...
Missed bus out of Birmingham to Memphis. She has no phone I am attempting to get her to...
I am confused about your booking fee policy. I changed my reservation from NYC to Phila...
I booked a direct megabus from Shudehill Interchange, Manchester to Brunel Street, Birn...
We were yesterday in the ***,Toronto to Montreal * Your very friendly , very good drive...
Today I have a bus leaving Jax Fl to Orl FL. It leaves at *:**. Just received email fro...
Hello, * I used your services for the first time recently and when I called the station...
No call or nothing about my lost bag
Changed reservation paid change fee never got updated reservation summary my reservatio...
Sorry when I was purchasing ticket I put wrong email adress. Can you please change emai...
Can someone else Purchase my tickets
Hello, I am unable to find the email with my ticket, it got automatically moved to spam...
I forgot my black gloves on the bus going from the Jiagara falls to Toronto at *:** on...
Unauthorized ticket purchase. Need immediate refund.
I believe my card may have been used fraudulently

Megabus Online Help at us.megabus.com - Info & Stats

Help desk addresshttp://us.megabus.com/ContactUs.aspx
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time79
Rank amongst all ways to reach them7
Other means of communicationphone, email, twitter, web, chat
Communication customer rating55%
Quality of help rating93%
Votes for online help7,867
When this was last updatedSun Feb 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-462-6342

Megabus Help Pages: What to Know

This is the Megabus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. Sometimes when you dig through the various help topics and volumes on us.megabus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Megabus agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Megabus: General Information

Megabus has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Megabus using 5 different media: phone, email, twitter, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-462-6342 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Megabus.

Do Megabus and GetHuman work together?

GetHuman has no relationship with Megabus and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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