Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "no." · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring prompts. · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this Marriott Hotels and Resorts number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "no." · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Marriott Hotels and Resorts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Marriott Hotels and Resorts phone number to document the phone system.
Here is how our research team describes the way the Marriott Hotels and Resorts phone system greets you: To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring prompts.
Below are some clips we've found from Marriott Hotels and Resorts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"I didn't catch that.
If you would like me to send you a text message with a direct link to the answer on Marriott dot com, say yes or press one."
Excerpt from a call with Marriott Hotels and Resorts
Friday, March 8, 2024 9:01 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Marriott Hotels and Resorts
Monday, April 29, 2024 11:53 PM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott Hotels and Resorts
Sunday, April 28, 2024 1:06 PM
What are the hours and when should I call?
Marriott Hotels and Resorts operates the call center for this 800-535-4028 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 210 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Marriott Hotels and Resorts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott Hotels and Resorts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott Hotels and Resorts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott Hotels and Resorts is Wednesday.The most busy day to call is Tuesday, which averages 115% more phone calls by comparison.Again, this is based on a sample of 210 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Marriott Hotels and Resorts is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Marriott Hotels and Resorts number, but it is also the day with the shortest hold times.
Calling this Marriott Hotels and Resorts Customer Number
When you call the customer service line for Marriott Hotels and Resorts, you're greeted by an automated messaging system. You’re presented with a Spanish language option (press 2) and a French language option (press 3), which is great and helps increase caller accessibility. You’re then informed the call may be monitored and recorded for quality or training purposes and that Marriott's full privacy statement can be found on their website.
After this disclaimer, the automated messaging system asks how it can help you today, indicating it's voice-activated. I'm not a fan of solely voice-activated systems because, in my personal experience, they never work properly, let alone efficiently, and are incredibly frustrating to navigate. Voice activation coupled with keypad options seems to be the best way to go in terms of caller accessibility and ease of use; I hope Marriott incorporates that in the future for their customer service lines.
If you don't say anything in response to the "How may I help you today?" prompt within maybe three seconds, the system suggests two potential options for you to verbally select: "cancel reservation" and "rewards balance." After another maybe three seconds or less without engaging, the system says that without a selection it will terminate the call.
I verbally selected "make a reservation," and the system offered to send me a text with information. When I said no, I was strongly encouraged to make a reservation online or through their app (again, my answer is no, I'm calling for a reason). Then I was finally transferred to a representative.
The rep I spoke to was friendly and helpful; I was able to make my reservation quickly and with minimal issue. I also didn't have to wait very long to speak to a rep once the automated system routed me, so I'm thankful for that!
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Marriott Hotels and Resorts
If you have time to do a bit of reading before you call Marriott Hotels and Resorts, we recommend you read over some of our problem-specific articles.
Yes, pets are allowed at Marriott Hotels and Resorts. We understand that pets are an important part of your family, so we welcome them to join you during your stay. However, please note that there may be some restrictions and fees associated with bringing pets. These vary by location and property, so we recommend contacting the specific hotel you plan to stay at for more information. Additionally, we kindly ask that you adhere to our pet policy, which includes keeping your pet on a leash in public areas, not leaving them unattended in your room, and cleaning up after them. We strive to provide a comfortable and enjoyable experience for both you and your furry companion at Marriott Hotels and Resorts.
Marriott Hotels and Resorts have implemented a smoke-free policy in all its properties to ensure a comfortable and healthy environment for all guests and associates. Smoking is not permitted in any enclosed public areas, including guest rooms, restaurants, lounges, and meeting spaces. This policy includes the use of traditional cigarettes, e-cigarettes, and other smoking devices. Designated smoking areas are usually provided outside the buildings, where guests may indulge in smoking if desired. This policy aligns with Marriott's commitment to promoting wellness and providing a clean and enjoyable experience for all visitors. Guests are encouraged to review the specific smoking policy of their chosen Marriott property to ensure compliance with the guidelines.
The rooms at Marriott Hotels and Resorts offer a range of amenities to ensure a comfortable stay. Each room is equipped with a plush bed, crisp linens, and cozy pillows, guaranteeing a peaceful night's sleep. For entertainment, a flat-screen TV with cable channels is available. An ergonomic workspace with high-speed internet allows guests to stay connected and productive. The rooms also feature a mini-fridge, coffee maker, and complimentary bottled water for convenience. In the en-suite bathroom, guests can enjoy a refreshing shower with luxurious toiletries provided. Additionally, each room is air-conditioned, ensuring a comfortable temperature throughout the year. Overall, Marriott Hotels and Resorts provide a relaxing and well-equipped space for travelers.
Click the link above to get answers to just about any Marriott Hotels and Resorts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott Hotels and Resorts, and their purpose. Are any of these similar to the reason you are trying to call?
Booking inquiry: "I have a question about a booking I made."
- From a call lasting 33s , Jul 19, 2024 8:55 PM
Making a reservation: "I'd like to book a room for next weekend."
- From a call lasting 34s , Jul 19, 2024 6:53 AM
Reward points not showing: "I'm trying to get my rewards to show for staying at a specific location but it's not showing on my account."
- From a call lasting 5m 43s , Jul 9, 2024 2:17 PM
Credit inquiry: "I was just trying to see why has my credit is not dropped on my Marriott account."
- From a call lasting 2m 43s , Jul 1, 2024 2:32 PM
Making reservation: "I would like to make a reservation for two nights."
- From a call lasting 2m 27s , Jun 28, 2024 4:35 PM
Room upgrade not provided: "I paid for a two-bedroom room with connecting door and a bathtub, and I do not have that room."
- From a call lasting 20m 3s , Jun 27, 2024 2:44 PM
Assistance with account access: "I don't know my account number and need help with the mobile app."
- From a call lasting 1m 52s , Jun 26, 2024 4:23 PM
Following up on past complaint: "I had an incident when I was staying there, and I called and I did a complaint."
- From a call lasting 11m 43s , May 30, 2024 5:53 AM
Making reservation: "Make a reservation."
- From a call lasting 17m 41s , May 25, 2024 5:09 AM
Assistance with Bonvoy membership: "I'm having trouble with my online membership rewards, specifically changing my password which is now not working at all."
- From a call lasting 14m 55s , May 10, 2024 1:39 AM
More Marriott Hotels and Resorts Customer Service Contacts
There are of course other ways to contact Marriott Hotels and Resorts customer service besides the phone. Below we list the best ones, by medium.
Marriott Hotels and Resorts Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Marriott Hotels and Resorts provides this option.
Marriott Hotels and Resorts Customer Service on X (formerly Twitter)
Marriott Hotels and Resorts, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Marriott Hotels and Resorts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott Hotels and Resorts agent. This phone number is Marriott Hotels and Resorts's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-535-4028 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott Hotels and Resorts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat. In total, Marriott Hotels and Resorts has 5 phone numbers. It's not always clear what is the best way to talk to Marriott Hotels and Resorts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott Hotels and Resorts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott Hotels and Resorts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
