Lufthansa Help Pages

Lufthansa Customer FAQ, Forum, and Online Help Desk

Lufthansa Help @ lufthansa.com
Customer Help
Average time to fix: (73 hours)
Busiest time: 10:45am
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Recent Lufthansa help topics searched

How much cost checked-in baggage from LHR to NBO (Economy Light Class) *?
Hallo, ich bin Haifa GARBAYA,ich habe am **.November meinen koffer im Frankfurt flughaf...
Buongiorno, il **.**.**,attraverso vostro sito internet, ho acquistato per me e compagn...
I am having trouble to make reservation and confirm my flight for tomorrow
I am transiting from Franfurt to Riyadh on the *th of January, **** and with the new ru...
I need to talk about my flight, layover and baggage.
Need to change return flight to Europe.
My name is Marta Szlovak, I am referring your dec ** E-mail, booking reference KB*CQ. Y...
Please advise do passengers in transit from Heathrow to Moscow stay airside at Frankfurt?
Help with refund on cancelled ticket.
Can I do COVID test verification at airport instead of online portal?
ISSUE*- We cancelled flights on ******** for two bookings: Q*KL*E and Q*DNRC*- We were...
Never received a booking code. Interested in cancellation policy for ticket type.
A ** year old staying with us over Christmas is due to fly back to Moscow on the *th Ja...
I have been trying to cancel a ticket on Lufthansa. Booking was made on orbitz. My trav...
Can American citizens non vaccine can transit in Frankfurt Germany
Check the status of booked flight

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Lufthansa Online Help at lufthansa.com - Info & Stats

Help desk addresshttp://www.lufthansa.com/us/en/Contact-via-E-Mail?contactChannelIndex=1
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time73
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating62%
Quality of help rating57%
Votes for online help601
When this was last updatedTue Jan 11 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-645-3880

Lufthansa Help Pages: What to Know

This is the Lufthansa help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Lufthansa's best customer help page or faq or forum, this is the best entry point according to 32,238 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-645-3880) which we show above. Sometimes when you dig through the various help topics and volumes on lufthansa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Lufthansa agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Lufthansa: General Information

Lufthansa has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Lufthansa using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-645-3880 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Lufthansa.

Do Lufthansa and GetHuman work together?

GetHuman has no relationship with Lufthansa and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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