Lufthansa Help Pages

Lufthansa Customer FAQ, Forum, and Online Help Desk

Average time to fix: (75 hours)
Busiest time: 2:15pm
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Recent Lufthansa help topics searched

I am trying to book a flight through lufthansa.com, but the website is not allowing me...
Missed my flight, would like to try and rebook it or get a refund. Flight from MCO to A...
Buenas noches. Mi pregunta es la siguiente : mi pr*ximo vuelo es de conexi*n con uds. P...
Hello, I was a passenger at the flight LH*** from Frankfurt to male on the ********,my...
need help w Lufthansa seating on flight
Hello I am still waiting for my bag it been tow days now can you tell me how long it will be
I have a late afternoon flight from MAD to FRA and then to HKG. I am checked in but I w...
In order we did error with Last name and surname position
I received an email from Lufthansa headquarters stating that there will be no food or d...
My flight got changed and the time in between is very short so I do not think I can mak...
I bought the ticket on Monday (** December ****) around **.**from Luxemborug to Katowic...
Dear Sir*Madam, *Could you please help with below request:*I bought the plane ticket on...
I would like to change the spelling of my name on my ticket
I traveled from Riyadh to Frankfurt on ** October ****.*I was in business class and I m...
According to World Tracer my baggage has been in Munich for * days. I have been unable...
I cannot make the check in time for my flight from BKK to FKR LH*** boarding time...
We are currently delayed on the autobahn. Over an hour already. There has been an accid...
Get help with my issue

Lufthansa Online Help at lufthansa.com - Info & Stats

Help desk address
http://www.lufthansa.com/us/en/Contact-via-E-Mail?contactChannelIndex=1
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:15pm
Average turnaround time
75
Rank amongst all ways to reach them
3
Other means of communication
phone, email, web
Communication customer rating
64%
Quality of help rating
59%
Votes for online help
603
When this was last updated
Tue Jan 14 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-645-3880

Lufthansa Help Pages: What to Know

This is the Lufthansa help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Lufthansa's best customer help page or faq or forum, this is the best entry point according to 32,238 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-645-3880) which we show above. Sometimes when you dig through the various help topics and volumes on lufthansa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Lufthansa agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Lufthansa: General Information

Lufthansa has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Lufthansa using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-645-3880 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Lufthansa.

Do Lufthansa and GetHuman work together?

GetHuman has no relationship with Lufthansa and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Lufthansa Contact Info

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