L'Oreal Help Pages
L'Oreal Customer FAQ, Forum, and Online Help Desk
L'Oreal Help @ lorealparisusa.comCustomer Help
- It takes an average of 27 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:45pm.
- Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling L'Oreal and talking to a real human being instead of searching their help site for answers.
Recent L'Oreal help topics searched
Question about a product
I have had buy l'oreal pairs new formula age perfect night cream, I thought its can us...
I purchased an Infallible longwear eye pencil in brown. I got maybe * uses then tried t...
I had an immediate allergic reaction right after I had applied your day*night cream: Co...
I bought Magic Skinbeautifier BB creme a couple days ago. I applied it yesterday mornin...
Need to know where I find the Expiration date on Loreal Preference hair colour *** **R...
I have been a long standing and user with L’Or*al voluminous mascara! It’s the one prod...
L’Or*al Intense Looking Mascara Telescooic Original—-Purchased this product and the bru...
I have always used L'Oreal products, but just recently I have wasted about **.** on you...
I bought * brow stylist. In dark brunette ****. When I got home and tried it out it was...
I bought * of your Brow Stylist in dark brunette ***, but when I got home and tried it...
In search of a new lipstick, I decided to buy L'oreal Colour Riche **** Rebel Rouge. T...
Kerastase sent me an incorrect hair product, which I returned via the US Postal Service...
I have been using the same product NiceNEasy for ** years! Almost always natural dark b...
I have been using your Brow Stylist Plumber and have loved the easy of use and the grea...
People I bought a l”oreal steam pod with North American plug - I travel frequently all...
Good morning. **Sadly, this is a complaint (the only time I've EVER reached out to a be...
L'Oreal Online Help at lorealparisusa.com - Info & Stats
Help desk addresshttps://www.lorealparisusa.com/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time27
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating89%
Quality of help rating74%
Votes for online help44
When this was last updatedMon Nov 27 2023 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-631-7358
L'Oreal Help Pages: What to Know
This is the L'Oreal help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for L'Oreal's best customer help page or faq or forum, this is the best entry point according to 3,864 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-631-7358) which we show above. Sometimes when you dig through the various help topics and volumes on lorealparisusa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from L'Oreal agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting L'Oreal: General Information
L'Oreal has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with L'Oreal using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-631-7358 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like L'Oreal.
Do L'Oreal and GetHuman work together?
GetHuman has no relationship with L'Oreal and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.