Japan Airlines Help Pages

Japan Airlines Customer FAQ, Forum, and Online Help Desk

Japan Airlines Help @ jal.co.jp
Customer Help
  • It takes an average of 50 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9:30am.
  • Common topics include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem, and more.
Start typing out the reason you want to get in touch with Japan Airlines. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent Japan Airlines help topics searched

I’m flying Manila to Japan on May ** JAL ***. Are there any changes to this flight? Fro...
Japan Airlines Itinerary Receipt**Herminigilda J. Gomez,*Ticket Number...
My name is Douglas Ibbott and I fly frequently on ANA between Vancouver and Tokyo*Osaka...
I need to transfer between Narita and Haneda. I want to take the limo bus. Do we need t...
MIstake was made on online reservation for Destination information, first night address...
hi, I don't have a problem as such, but I need to know for ***% certainty ,if I can tra...
Aloha From Honolulu! Never been to Japan* put me on free round trip list so I can tell...
I would like to find out from Japan Airlines if they still have me on the books as havi...
Reserve seats and possibly upgrade to better seats.
Want to reserve seats for upcoming flight, as well as possibly upgrade to premium economy.
I don't have my middle name on my itinerary, I want to know if it would be a big problem.
I am a senior and I am traveling alone back to Mnl, Philippines on Feb.**, ****. I have...
Change flight trip or duration on the same date
I have travelled by emirates but Milege did not reflect
Trying to find our booking. Leaving DFW for HND on ** August, JL **. Reference is J...
I have a flight to Japan reserved. Need to see options for vegetarian menus and add to...
I would like to know how I can purchase an extra luggage online with Japan Airlines

Japan Airlines Online Help at jal.co.jp - Info & Stats

Help desk addresshttps://www.jal.co.jp/jp/en/information/branch/ar/ar/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time50
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating83%
Quality of help rating80%
Votes for online help237
When this was last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Japan Airlines Help Pages: What to Know

This is the Japan Airlines help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Japan Airlines's best customer help page or faq or forum, this is the best entry point according to 14,022 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on jal.co.jp, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Japan Airlines agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Japan Airlines: General Information

Japan Airlines does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Japan Airlines using 2 different media: phone, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Japan Airlines.

Do Japan Airlines and GetHuman work together?

GetHuman has no relationship with Japan Airlines and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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