JPay Help Pages

JPay Customer FAQ, Forum, and Online Help Desk

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JPay doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action.

Recent JPay help topics searched

Hello.i have been trying to get a person on the phone for an hour
I can't buy stamps or send money I need help asap. He needs money for a dr
After being released can I use my JPay tablet?
I accidently deleted some emails to and from my loved one through jpay, is there any wa...
Mt boyfriend was recently incarserated and had a tablet he got out on rapids reentry an...
Yes was tryin to resolve an issue with a redistribution of a tablet that my husband has...
I can't get into my jpay account
Having a issue with Jpay. My son has requested several times for his account to be rese...
Hello,*In the *st of Aug I sent a $**.** money order along with * others, two of them c...
An inmate did not receive the money sent by jpay
My son, Nathan Ryan Buckalew inmate id* ********** purchased a tablet from JPay in...
I am trying to buy stamps and I don’t have a debit card so my friend let me use her and...
Hello I am trying to purchase stamps with a prepaid card and can I do that with gift ca...
I sent my son money through jpay he hasn't received it yet was sent from Walmart boone nc
My husband bought a new tablet in April ****. Almost as soon as the warranty ended (th...
My daughter's JPay tablet is broken. The battery stopped charging so she could only u...
i wanted to know what happens to the information that is on jpay after i delete the app

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JPay Help Pages: What to Know

The JPay help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Unfortunately, we haven't found a good help page, faq or forum for JPay to share, but we can point you in the right direction. In the last 12 months, 6,624 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for JPay customers. Unfortunately we have had to disappoint them and say that we don't know of one yet. Like many smaller businesses, JPay has a phone number, even though they don't have a comprehensive online knowledge base where you can search for your problem and find answers. Customers like you are looking for help online for a large array of reasons, ie Dispute a Charge. Hopefully, JPay will build a web-based presence soon to address common problems and questions. Given that JPay does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. We may have some hints and better ideas to get you started.

Contacting JPay: General Information

JPay doesn't have an online help desk for customer service, but you can call them on the phone. You can only get help from JPay one way that we know of and that is by phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-574-5729 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like JPay.

Do JPay and GetHuman work together?

GetHuman has no relationship with JPay and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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