JC Penney Help Pages

JC Penney Customer FAQ, Forum, and Online Help Desk

JC Penney Help @ jcpenney.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 3:15pm
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Recent JC Penney help topics searched

Got a gift for a person they don’t want it it suspose to ship to the store I just want...
Laura Ashley double quilt home. Shams not included. I need to buy matching shams. I do...
But Laura Ashley quilt from JC Penny. She hands were not included. I looked online to b...
I got double charged for the * year protection plan please remove * of the charges bett...
I made and order for a necklace and I purchased a protection plan for * years $** and I...
I need to cancel my JC Pennies credit card
I want to place new order. I need to talk to representative to place order
I purchased on ********** the following with rebates and I have yet to receive the reba...
I haven't received order *****-********-**** ordered on February **th ****.if
Placed order and haven’t received it.
I have not received a refund for the returned items for * months.
my item is canceled and i wanted to know why?
Exchange item from online order
Questions about when jewelry sale starts
I want a to speak to rep

Get help with my issue

JC Penney Online Help at jcpenney.com - Info & Stats

Help desk addresshttps://www.jcpenney.com/dotcom/jsp/feedback/secure/feedback.jsp?pageId=pg100097
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationphone, web, facebook, twitter, chat
Communication customer rating55%
Quality of help rating67%
Votes for online help577
When this was last updatedWed May 25 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

JC Penney Help Pages: What to Know

This is the JC Penney help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for JC Penney's best customer help page or faq or forum, this is the best entry point according to 34,284 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-322-1189) which we show above. Sometimes when you dig through the various help topics and volumes on jcpenney.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from JC Penney agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting JC Penney: General Information

JC Penney has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with JC Penney using 5 different media: phone, web, facebook, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-322-1189 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like JC Penney.

Do JC Penney and GetHuman work together?

GetHuman has no relationship with JC Penney and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

JC Penney Contact Info

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