JC Penney Help Pages

JC Penney Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 10:15am
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Recent JC Penney help topics searched

I am considering placing an order and having the merchandise sent to the local JCPenny...
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I purchased a cooks slow cooker in November and fill it is unsafe to use. I have used...
MONDAY ******** I WAS AT YOUR STORE IN LACROSSE,WI. I found a sweater that was on sale...
I tried to use a coupon at the store and the cashier di let me after i bought some thin...
MY HUSBAND PURCHASED A RING AT JCPENNEY ON CHRISTMAS EVE. Web ID: ******. I LOVE THE...
I am unable to find the tracking number for my order ****-****-****-**** and I was just...
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Order Number: *****************I want to track the order and I am unable to. Please tel...
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Received two king size pillow cases, I thought I had ordered king size sheet set?
Before Christmas in your Dublin store I bought * ladies T-shirts with the slogan fearle...
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JC Penney Online Help at jcpenney.com - Info & Stats

Help desk address
https://www.jcpenney.com/dotcom/jsp/feedback/secure/feedback.jsp?pageId=pg100097
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web, facebook, twitter, chat
Communication customer rating
59%
Quality of help rating
63%
Votes for online help
581
When this was last updated
Wed Mar 25 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-322-1189

JC Penney Help Pages: What to Know

This is the JC Penney help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for JC Penney's best customer help page or faq or forum, this is the best entry point according to 34,284 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-322-1189) which we show above. Sometimes when you dig through the various help topics and volumes on jcpenney.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from JC Penney agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting JC Penney: General Information

JC Penney has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with JC Penney using 5 different media: phone, web, facebook, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-322-1189 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like JC Penney.

Do JC Penney and GetHuman work together?

GetHuman has no relationship with JC Penney and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

JC Penney Contact Info

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