JC Penney Help Pages

JC Penney Customer FAQ, Forum, and Online Help Desk

JC Penney Help @ jcpenney.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 2pm
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Recent JC Penney help topics searched

This customer service is terrible. *I have a credit card with JCP and overpaid my bill...
I worked at a store that got closed down and I moved so I didn’t get my w-* for ****
I ordered my daughter a jacket ******************My phone number is ***********It kept...
Hi would like late charge removed from last month please!
Need a power cord for an recliner. I have a pic of the name and model that I'd like to...
Need to find my JCPenney account number
I am inquiring about a ladies plus size suit it is in my box
I am inquiring about the item in my box about a suit for ladies the purple suit size...
I have a JCP merchandise card. I do not know it's value. How do I find the value and...
Where is your phone number to place an order???*Plus, I have questions prior to ordering.
Does J.C.Penny ship clothing to the Cayman Islands?
How can I delete cookies in browser on my jc penny’s . He was very helpful. account? I...
I bought my food processor on **-**-** and still have not received my $**.** rebate che...
I canceled order,because I need address change.
Refund for canceled order was not received yet.
I am cutting up my JC Penney’s credit card. I will never shop there again or at Sephora...
Dear Sirs:* I see that you have dropped Mike Lindall's My Pillow. I am very disappoin...

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JC Penney Online Help at jcpenney.com - Info & Stats

Help desk addresshttps://www.jcpenney.com/dotcom/jsp/feedback/secure/feedback.jsp?pageId=pg100097
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationphone, web, facebook, twitter, chat
Communication customer rating56%
Quality of help rating66%
Votes for online help578
When this was last updatedWed May 05 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-322-1189

JC Penney Help Pages: What to Know

This is the JC Penney help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for JC Penney's best customer help page or faq or forum, this is the best entry point according to 34,284 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-322-1189) which we show above. Sometimes when you dig through the various help topics and volumes on jcpenney.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from JC Penney agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting JC Penney: General Information

JC Penney has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with JC Penney using 5 different media: phone, web, facebook, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-322-1189 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like JC Penney.

Do JC Penney and GetHuman work together?

GetHuman has no relationship with JC Penney and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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