IRS Help Pages

IRS Customer FAQ, Forum, and Online Help Desk

IRS Help @ irs.gov
Customer Help
Average time to fix: (3 hours)
Busiest time: 10:45am
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Recent IRS help topics searched

Want to check when refunding is mailed
i sent my state tax payment to the Irs and want to have that money sent back
I haven’t received my Federal Tax return for **** yet. My documents were delivered * m...
My account balances and refunds
I got a ****C letter from the IRS and have called the number on there and have tried ve...
Have not received my state refund**
It’s been over *-* weeks since I mailed my taxes in and I haven’t heard anything about...
Need to talk to someone
Need to talk with representative to discuss money paid * weeks ago that is not showing...
I have paid off what I owe the IRS, but the website still the amount has not been appli...
I need to know where is my refund
I haven’t received my refund or a letter from the irs. Need to speak to a rep. Need to...
I mailed in my tax return the beginning of March. I still haven’t received a letter or...
Where is refund? Don’t know date we filed
Letter got sent in the mail my grandfather lost it. Trying to figure out what it was.
Does the IRS phone phone people at home?
Yes we filed our taxes with turbo yard and it says social security number has already b...

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IRS Online Help at irs.gov - Info & Stats

Help desk addresshttps://www.irs.gov/help/telephone-assistance
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time3
Rank amongst all ways to reach them9
Other means of communicationphone, chat, web
Communication customer rating66%
Quality of help rating71%
Votes for online help4,936
When this was last updatedSun May 22 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-829-1040

IRS Help Pages: What to Know

This is the IRS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for IRS's best customer help page or faq or forum, this is the best entry point according to 2,306,316 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-829-1040) which we show above. Sometimes when you dig through the various help topics and volumes on irs.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from IRS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting IRS: General Information

IRS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with IRS using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-829-1040 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like IRS.

Do IRS and GetHuman work together?

GetHuman has no relationship with IRS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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