Hotwire Help Pages

Hotwire Customer FAQ, Forum, and Online Help Desk

Hotwire Help @ hotwire.com
Customer Help
  • It takes an average of 77 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Cancel a Booking, Refund a Charge, Make a Booking, Change Booking, Account Access, and more.
Since there is a phone number available, we have to recommend calling Hotwire and talking to a real human being instead of searching their help site for answers.

Recent Hotwire help topics searched

First time being book with them and they are not helpful and rude. I need to cancel the...
Can i use a debit card for payment to book a hotel and to show the front desk as identi...
I have a question on weather or not i can use a debit card for payment and to show to t...
I need my ticket broken off from the rest of the reservation.
I want to know if its secure to use hotwire to book deals
I need my money back dey said I can’t dtay
I did not receive a confirmation email*code for my car rental reservation
I accidentally used my debit card when I needed to use my credit card
Call to hotel manager needed for refund
Phone won’t ring on incoming calls.
Please contact me at J*****@***.com about my Hotel reservation in St.Augustine,Fl Dec...
Trying to cancel my Hotel reservation...
how can i talk to customer service
I booked a room that was totally not livable in. Toilet won’t flush. Water poured from...
i want to cancel a reservation on a rental car and insurance that i paid for the car
Do you give military discounts on flights. On your booking site it is for hotels only...
My confirmation * is **********.**My receipt indicates an accessible room. I did not a...

Hotwire Online Help at hotwire.com - Info & Stats

Help desk addresshttps://www.hotwire.com/helpcenter/contact.jsp
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time77
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating66%
Quality of help rating58%
Votes for online help696
When this was last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-381-3981

Hotwire Help Pages: What to Know

This is the Hotwire help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hotwire's best customer help page or faq or forum, this is the best entry point according to 44,604 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-381-3981) which we show above. Sometimes when you dig through the various help topics and volumes on hotwire.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hotwire agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Hotwire: General Information

Hotwire has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hotwire using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-381-3981 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hotwire.

Do Hotwire and GetHuman work together?

GetHuman has no relationship with Hotwire and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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