FedEx Help Pages

FedEx Customer FAQ, Forum, and Online Help Desk

Average time to fix: (54 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Account AccessTweet re: Delivery ProblemTweet re: Missing DeliveryTweet re: Track a PackageTweet re: Refund a ChargeHelp with something else

Recent FedEx help topics searched

I didn't receive package that said delivered. Tracking number ************ and ************
My package not delivered as fedex promised**************
I have a tracking number for an order. It said it is in Kingsport and I would like to p...
I want to change my shipping address to my parents or to nearest fedex location shippin...
Wieso wird mein Paket mit der nr ************* nicht an mich gesendet trotz der ganzen...
Waiting for delivery from Verizon. Went to Verizon to rectify address issue Fedex repor...
Make sure my fedex account is reactivated number is ********* for Bonnie Adams*also rec...
Got an overnight package from HP (it was a new ink cartridge), and they sent me a retur...
I need to know whY time my order Will be**DELIVERED
the package is from Walmart , and do not want the item . It is not opened . Can I just...
How do I send back a package that is not opened and do not want it ?
I ordered a SIM card today and I would like to change the shipping address to **** High...
Crossing the street at the corner of Edgewood Drive and Cypress Court in Dumphries, VA...
Tried to change delivery option to Walgreens pick up online, but they keep trying to de...
My delivery has been delayed SEVEN times, the Fedex truck just drove by. again. When wi...
tracking says package delivered Dec. ** at *pm to *** Park Drive, Boston *****, trackin...
i have a package out for delivery and called in on friday for it to be held until tuesd...
Get help with my issue

FedEx Online Help at fedex.com - Info & Stats

Help desk address
http://www.fedex.com/us/customersupport/index.html?cc=us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
54
Rank amongst all ways to reach them
7
Other means of communication
phone, chat, email, facebook, twitter, web
Communication customer rating
75%
Quality of help rating
70%
Votes for online help
366
When this was last updated
Wed Feb 12 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-463-3339

FedEx Help Pages: What to Know

This is the FedEx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for FedEx's best customer help page or faq or forum, this is the best entry point according to 87,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-463-3339) which we show above. Sometimes when you dig through the various help topics and volumes on fedex.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from FedEx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting FedEx: General Information

FedEx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with FedEx using 6 different media: phone, chat, email, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-463-3339 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like FedEx.

Do FedEx and GetHuman work together?

GetHuman has no relationship with FedEx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

FedEx Contact Info

Other Company Help Desks

UPS Help PagesUS Postal Service (USPS) Help PagesDHL Help PagesGoogle Help PagesAmazon Help PagesComcast Help PagesWalMart Help PagesAT&T Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!