FedEx Help Pages

FedEx Customer FAQ, Forum, and Online Help Desk

FedEx Help @ fedex.com
Customer Help
Average time to fix: (49 hours)
Busiest time: 3:15pm
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Recent FedEx help topics searched

Me mandar*n un paquete de San Antonio y no puedo ver d*nde est* k puedo hacer al respecto?
************ lost package
I need to know why my package says it’s been sent back to the shipper when a few days a...
Need to pick up package from Fedex facility - it needs a signature but was delivered to...
My package says that it was delivered, but it wasn’t. I checked my neighbors and it is...
Scheduled pickup question?
I didn't put my apartment number, there was a delivery attempt. I called the shipper, a...
My package says delivered but it was not
Package * of * arrived Wednesday as scheduled, box * of * was supposed to be delivered...
My package delivery has been pending for a week when it was originally supposed to be d...
I want to know exactly when the package will arrive. Tonight or tomorrow?
Failed delivery. *:** pm delivery to front door, but no package received
I want my package that was not delivered today like it says it was
My package was overnighted on Tuesday but still has not arrived. Yesterday my estimated...
My package Set it will come tomorrow by end of day. But now I see that it says pending...
Need to speak to customer rep. Am awaiting pickup and am trying to find out what the pi...
Package stuck in grove city Ohio location for * days. Would like exact update on where...

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FedEx Online Help at fedex.com - Info & Stats

Help desk addresshttp://www.fedex.com/us/customersupport/index.html?cc=us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time49
Rank amongst all ways to reach them6
Other means of communicationphone, chat, facebook, twitter, web, email
Communication customer rating80%
Quality of help rating65%
Votes for online help362
When this was last updatedSun May 22 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-463-3339

FedEx Help Pages: What to Know

This is the FedEx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for FedEx's best customer help page or faq or forum, this is the best entry point according to 87,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-463-3339) which we show above. Sometimes when you dig through the various help topics and volumes on fedex.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from FedEx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting FedEx: General Information

FedEx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with FedEx using 6 different media: phone, chat, facebook, twitter, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-463-3339 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like FedEx.

Do FedEx and GetHuman work together?

GetHuman has no relationship with FedEx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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