FedEx Help Pages

FedEx Customer FAQ, Forum, and Online Help Desk

FedEx Help @
Customer Help
Average time to fix: (53 hours)
Busiest time: 10:15am
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Recent FedEx help topics searched

A package that is $*,*** worth of medication that has to be refrigerated has not arrive...
*. FedEx has an office listed on their website (for Reno, NV) that does not appear to e...
I want the package delivered first thing in the morning and want a call letting me know...
I have an Amazon delivery that is on hold. The tracking number is ************. Apparen...
is my package still arriving tonight even though it is *pm est
where is our delivery? The last time it was this late it didn't arrive when it was supp...
We need to change the email that you use to send us invoices. The current email is...
until what time do you make deliveries? My tracking number ************ shows as being...
I received a text update that my Frederic delivery was not made dye to Customer not bei...
Yesterday's Delivery and some past Deliveries placed on driveway. Not next to front doo...
A package was supposedly delivered at *:**PM today that absolutely was not
I am tracking my package and online it says that it was on the truck for delivery at...
My Dinnerly box was apparently delivered wrong or someone took it.
delivery exception for urgent package
I had a dinnerly food subscription box delivered to my door at **:** this morning when...
Complaint about a driver. *Case ID ***********Judy*Nobody has called me back*Neeeeeeeed...
Tracking pending for * days.*Tracking pending for * days.*Tracking pending for * days...

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FedEx Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time53
Rank amongst all ways to reach them7
Other means of communicationphone, chat, email, facebook, twitter, web
Communication customer rating76%
Quality of help rating69%
Votes for online help365
When this was last updatedWed Feb 24 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-463-3339

FedEx Help Pages: What to Know

This is the FedEx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for FedEx's best customer help page or faq or forum, this is the best entry point according to 87,216 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-463-3339) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from FedEx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting FedEx: General Information

FedEx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with FedEx using 6 different media: phone, chat, email, facebook, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-463-3339 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like FedEx.

Do FedEx and GetHuman work together?

GetHuman has no relationship with FedEx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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