How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ethiopian Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ethiopian Airlines number should go right to a real human being
Below are some clips we've found from Ethiopian Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the global call center of Ethiopian Airlines.
A member of Starline, La Maria Anjanit Chandu. For English, press two.
Your call is being recorded for training and quality control purposes.
Please choose the right option from the menu to make your service more efficient.
If you're a business class customer, Shiba Ma's platinum or gold member, press one."
Excerpt from a call with Ethiopian Airlines
Friday, January 5, 2024 5:09 PM
The first phone menu
"Welcome to the global call center of Ethiopian Airlines, a member of Welcome to the Globe call center of Ethiopian Airlines, a member of Starline.
Your call is being recorded for training and quality control purposes.
Please choose the right option from the menu to make your service more efficient.
If you're a business class customer, Shibamal's platinum or gold member, press one.
If you're traveling in economy, press two."
Excerpt from a call with Ethiopian Airlines
Wednesday, February 7, 2024 5:35 PM
In fact, much of this information on this page is superfluous because this Ethiopian Airlines phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ethiopian Airlines operates the call center for this 800-445-2733 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 432 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ethiopian Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ethiopian Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ethiopian Airlines is Sunday.The most busy day to call is Tuesday, which averages 95% more phone calls by comparison.Again, this is based on a sample of 432 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Ethiopian Airlines is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Ethiopian Airlines number?
Below is a sample of recent calls to Ethiopian Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight rescheduling inquiry: "Can I still reschedule the flight?"
- From a call lasting 16m 56s , Apr 11, 2024 6:13 AM
Ticket change request: "Please, I want to change my ticket from Accra to Rome."
- From a call lasting 21m 30s , Apr 9, 2024 7:37 PM
Booking ticket change request: "I changed my ticket from eighteen to twenty six."
- From a call lasting 11m 52s , Apr 9, 2024 7:18 PM
Credit card issue: "I'm calling about my Mastercard issued in Italy that was declined."
- From a call lasting 23m 15s , Apr 8, 2024 5:08 PM
Ticket modification payment issue: "I modified my ticket last night online, and my account was debited, but no changes have been made to the ticket yet."
- From a call lasting 9m , Apr 8, 2024 9:13 AM
Ticket modification not received: "I modified my ticket online last night, but I cannot find the new ticket and my account was debited."
- From a call lasting 4m 56s , Apr 8, 2024 8:55 AM
Change flight date: "Hey. So I have I've booked my flight already, and I wanna change the date I wanna go back."
- From a call lasting 11m 5s , Apr 5, 2024 1:13 PM
Flight rebooking assistance: "I want you to assist me in order to guide me, in order to recheck my flight ticket."
- From a call lasting 12m 18s , Apr 2, 2024 11:21 AM
Ticket booking inquiry: "I need help with the ticket my sister booked for me and my husband as there might be a spelling mistake."
- From a call lasting 3m 45s , Apr 1, 2024 9:30 AM
Flight booking assistance: "I need to book a flight from Lafayette, Louisiana."
- From a call lasting 5m 13s , Mar 31, 2024 8:27 PM
Conclusion and closing notes
This is Ethiopian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ethiopian Airlines agent. This phone number is Ethiopian Airlines's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-2733 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Ethiopian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ethiopian Airlines has 1 phone number. It's not always clear what is the best way to talk to Ethiopian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ethiopian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ethiopian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.