A:Say "Place an order".Our free phone can also navigate phone menus to get a live human at DSW for you.
Q:
Does DSW offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 23 seconds.The longest hold times are on Sunday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DSW below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DSW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Place an order"
Below are some clips we've found from DSW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling DSW Designer Shoe Warehouse.
You've reached Shoephoria.
Which would you like? You can say place an order, order status, VIP points, find a store, repeat."
Excerpt from a call with DSW
Wednesday, November 13, 2024 2:54 PM
They may ask you to say or enter information
"Thank you for calling DSW, designer shoe warehouse.
You've reached Shuforia.
Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com, I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account.
Please say your Shoe Lever rewards number or say, I don't have it."
Excerpt from a call with DSW
Monday, September 9, 2024 10:26 PM
The first phone menu
"Thank you for calling DSW, designer shoe warehouse.
You've reached Shuphoria. Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com.
I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account.
Would you like me to connect you to a live agent?
Please wait while I transfer you to a fellow shoeliver.
Who can better assist you.
Now before I connect you to the next available agent, I'd like to invite you to give us your feedback after your call today.
We value your opinion and appreciate your time.
We'll keep the questions short and sweet. If you would like to provide feedback, press one.
If you don't wish to provide feedback, or are unable to be reached by phone within the next few minutes, press two."
Excerpt from a call with DSW
Wednesday, February 21, 2024 12:25 AM
What are the hours and when should I call?
DSW operates the call center for this 866-379-7463 phone number Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 746 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with DSW at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DSW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DSW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DSW is Sunday.The most busy day to call is Friday, which averages 222% more phone calls by comparison.Again, this is based on a sample of 746 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1332% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call DSW is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DSW staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DSW
If you have time to do a bit of reading before you call DSW, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any DSW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DSW, and their purpose. Are any of these similar to the reason you are trying to call?
Combine rewards accounts: "We wanna do was just combine the awards under my name."
- From a call lasting 7m 33s , Feb 26, 2025 4:51 PM
Missing package inquiry: "I'm calling because I have an information from my email that my purchase my package has been delivered."
- From a call lasting 17m , Feb 2, 2025 12:44 AM
Incorrect order received: "Yes, I received my shoes today that I ordered, but they're not the correct shoes."
- From a call lasting 9m 37s , Jan 23, 2025 10:36 PM
Order confirmation inquiry: "I ordered a pair of shoes today, but I did not get a confirmation."
- From a call lasting 16m 1s , Jan 9, 2025 11:14 PM
Information about why customers call DSW is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DSW provides this option.
Click on the email link and make your request there.
As a last, sometimes only, resort- DSW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DSW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DSW agent. This phone number is DSW's best phone number because 18,822 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-7463 include Wrong Item Received, Cancel order, Returns, Product Issues and other customer service issues. The DSW call center that you call into has employees from Phoenix, AZ / Nicaragua and is open Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET according to customers. In total, DSW has 1 phone number. It's not always clear what is the best way to talk to DSW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DSW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DSW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.