DSW Help Pages

DSW Customer FAQ, Forum, and Online Help Desk

DSW Help @ dsw.com
Customer Help
Average time to fix: (41 hours)
Busiest time: 1:15pm
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Recent DSW help topics searched

I logged in Wed and checked my CR, when I got an alert from my Bank that Transunion ha...
I need to change my shipping address
yesterday I ordered sandals, order ************, for $**.***Today there is a **% discou...
How can I edit a review? I wrote it for the wrong item.
Ordered shoes. Received them. Need larger size instead. The accompanying insert is not...
I didn't recieve my package
Did you get my return * exchange
received wrong order.
Ordered the other day, it was cancelled, now trying to reorder and price is different
I bought my daughter a pair of sandles and had them sent to texas there is a stone mi...
I need to exchange my shoes online for another size
I need to exchange a pair shoes online
I am making a new order and would like to use my VIP Rewards $**
I want to be able to pay for and finalize my order.
My online order will not let me finish checking out. There is a malfunction that never...
Member ************* Karen Lubbers. Order***********. I want to do even exchange. I nee...
Didn’t receive my order

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DSW Online Help at dsw.com - Info & Stats

Help desk addresshttp://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_contactUs
Call-back availableNO
Department you interact withCustomer Service
Help desk hoursMon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
What is the busiest time for help1:15pm
Average turnaround time41
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating77%
Quality of help rating80%
Votes for online help561
When this was last updatedWed Jul 08 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-379-7463

DSW Help Pages: What to Know

This is the DSW help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DSW's best customer help page or faq or forum, this is the best entry point according to 18,822 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-379-7463) which we show above. Sometimes when you dig through the various help topics and volumes on dsw.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DSW agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DSW: General Information

DSW has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DSW using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-379-7463 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DSW.

Do DSW and GetHuman work together?

GetHuman has no relationship with DSW and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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