DSW Help Pages

DSW Customer FAQ, Forum, and Online Help Desk

DSW Help @ dsw.com
Customer Help
Average time to fix: (46 hours)
Busiest time: 9am
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Recent DSW help topics searched

hi spoke to an associate that i wanted to return my items..she did email a a fed ex tra...
my order was sent to wrong address. I called fedex and they said you have to fix it
I returned an item several weeks ago to exchange for larger size, I have not heard anyt...
Regarding order * **********.
Need to exchange a product
This is not a complaint, it is a compliment for outstanding Customer Service.*Due to th...
I am an new member. My sister found you guys recent and is obsessed with you and won’t...
Returned Order ********** a pair of shoes on *-**. They were received by you on...
I have placed * separate orders and I have been notified that ALL orders were cancelled...
My shoes were sent to an old address
My debit card was compromised & a charge was made to your company. I have filed a disp...
How are exchanges*returns made now that DSW stores are closed due to Covid? I am hesit...
I have not received my order yet it is showing that it was delivered. *The order number...
Check on order* **********
I ordered * pair of sandles and only received one pair. I was billed for both pairs...

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DSW Online Help at dsw.com - Info & Stats

Help desk addresshttp://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_contactUs
Call-back availableNO
Department you interact withCustomer Service
Help desk hoursMon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
What is the busiest time for help9am
Average turnaround time46
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating72%
Quality of help rating85%
Votes for online help566
When this was last updatedTue Jan 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-379-7463

DSW Help Pages: What to Know

This is the DSW help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DSW's best customer help page or faq or forum, this is the best entry point according to 18,822 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-379-7463) which we show above. Sometimes when you dig through the various help topics and volumes on dsw.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DSW agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DSW: General Information

DSW has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DSW using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-379-7463 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DSW.

Do DSW and GetHuman work together?

GetHuman has no relationship with DSW and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

DSW Contact Info

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