DHL Help Pages

DHL Customer FAQ, Forum, and Online Help Desk

DHL Help @ dhl-usa.com
Customer Help
Average time to fix: (36 hours)
Busiest time: 3:30pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent DHL help topics searched

I have a shipment being delivered this morning and the unit * is wrong
Change address for recipient of package. *Waybill Number **********
My package I want to go pick up at location
I need to pick up my package in person
I need to track a package urgently......can I please speak to a live person?
Have driver call me when at my address *** ***-****
My package is * days late it was supposed to be here on the **th then the *th but nobod...
My package have been picked two days ago from my manufacture. But there’s no status upd...
Two packages shipped under one tracking number.
My shipment in customs
My package seems to have dropped off the system. No tracking update for four days.
My order has not updated online of where the shipping is at. I payed for express shippi...
Yesterday my package was meant to be delivered and I was given a live link. I watched t...
Package says delivered and it is not
I need your assistance with an order tracking number ********* please call me it is for...

Get help with my issue

DHL Online Help at dhl-usa.com - Info & Stats

Help desk addresshttp://www.dhl-usa.com/en/contact_center/contact_express.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time36
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating60%
Quality of help rating87%
Votes for online help624
When this was last updatedTue Jun 21 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-225-5345

DHL Help Pages: What to Know

This is the DHL help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHL's best customer help page or faq or forum, this is the best entry point according to 15,234 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-225-5345) which we show above. Sometimes when you dig through the various help topics and volumes on dhl-usa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHL agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DHL: General Information

DHL has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DHL using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-225-5345 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHL.

Do DHL and GetHuman work together?

GetHuman has no relationship with DHL and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!