DHL Help Pages

DHL Customer FAQ, Forum, and Online Help Desk

Average time to fix: (31 hours)
Busiest time: 10:15am
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Recent DHL help topics searched

I'm getting very tired of waiting on my order it's been a while and no one seems to be...
I ordered a iPhone a time ago and still haven't received my order yet id like to know w...
I ordered a iPhone and still haven't received my order yet what is going on
Hi, I just got a duty and tax invoice at my door so I cannot receive my package without...
Full address on shipping
A package was delivered to my house. I wasn't at home. How can I collect it. at a local depot
What’s the different between DHl and Dhl express
Please I want you to send the name of person that received my document parcel to me at...
Parcel *********** - how to get it? As it is “on hold” status now
I am in dubai to get medicine from india I want to get some medicine from India for my...
Tracking ID: ***********helo po, i just want to follow up the status of this cargo???
Want to enquire about cold package delivery
Need to know where's package
I have received a text message from you guys saying that a delivery will occur on Tuesd...
I signed up on Monday and still don’t have an account number. Would like to have it so...
I went to the pickup location my package is supposed to be at (order * **********), it...
I want to send a package from barcelona , spain to brooklyn ny. I am a business owner b...
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DHL Online Help at dhl-usa.com - Info & Stats

Help desk address
http://www.dhl-usa.com/en/contact_center/contact_express.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
31
Rank amongst all ways to reach them
3
Other means of communication
phone, web
Communication customer rating
55%
Quality of help rating
82%
Votes for online help
629
When this was last updated
Wed Mar 25 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-225-5345

DHL Help Pages: What to Know

This is the DHL help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHL's best customer help page or faq or forum, this is the best entry point according to 15,234 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-225-5345) which we show above. Sometimes when you dig through the various help topics and volumes on dhl-usa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHL agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DHL: General Information

DHL has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with DHL using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-225-5345 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHL.

Do DHL and GetHuman work together?

GetHuman has no relationship with DHL and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

DHL Contact Info

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