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Cole Haan Customer FAQ

Top Answers & How-to Guides

How do I Contact Cole Haan Customer Service?

The question we are asked most often is about how to talk to Cole Haan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order?

No, you do not need an account to place an order at Cole Haan. We offer a guest checkout option which allows you to make a purchase...

Does Cole Haan offer gift cards?

Yes, Cole Haan does offer gift cards. It's the perfect choice for those who love their products and want to share them with others....
Ask any question you have about Cole Haan customer service, get an answer now.
Contact Cole Haan customer service

Returns and Orders

What is the return policy for Cole Haan products?

At Cole Haan, we want you to be completely satisfied with your purchase. We offer a hassle-free return policy for our products. If...
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How long does it take to process an online order?

At Cole Haan, we strive to process online orders as quickly and efficiently as possible. The processing time for an online order typically...
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Can I track the status of my order?

Yes, you can track the status of your order with Cole Haan. Once your order is placed, we will send you a confirmation email with tracking...
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Can I cancel or modify my order after it has been placed?

Unfortunately, once an order has been placed on the Cole Haan website, it cannot be canceled or modified. This is because they strive...
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Can I return an item purchased from a Cole Haan retail store?

Yes, you can return an item purchased from a Cole Haan retail store. Cole Haan offers a hassle-free return policy for in-store purchases....
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Payment Methods

What payment methods does Cole Haan accept?

Cole Haan accepts several payment methods to ensure a convenient shopping experience. We gladly accept all major credit cards, including...
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Shipping

Does Cole Haan offer international shipping?

Yes, Cole Haan offers international shipping. Customers who reside outside of the United States can enjoy the convenience of shopping...
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Warranty

What is the warranty on Cole Haan products?

Cole Haan offers a limited warranty on their products to ensure customer satisfaction. The warranty duration varies depending on the...
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Account

Do I need an account to place an order?

No, you do not need an account to place an order at Cole Haan. We offer a guest checkout option which allows you to make a purchase...
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Gift Cards

Does Cole Haan offer gift cards?

Yes, Cole Haan does offer gift cards. It's the perfect choice for those who love their products and want to share them with others....
Read more

Help me with my Cole Haan customer service issue

Ask any question you have about Cole Haan customer service. We will do our best to get you answers right away.
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