Chegg Help Pages

Chegg Customer FAQ, Forum, and Online Help Desk

Average time to fix: (59 hours)
Busiest time: 10:45am
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Recent Chegg help topics searched

I got a subscription for the writing help only to realize there’s a separate payment ne...
My sister created an account using my credit card but forgot the username and password...
I’m trying to return my item from Korea however i heard fedex printing label only works...
I was using my Chegg account and suddenly a message appears stating I was violating the...
My account is revoke..plzz restart my account...
I had cancelled my chegg account some time ago last month and I went to check my bank s...
I need to close two of my Chegg accounts.
Want to close my account. and remove incorrect questions that have been posten so that...
I ordered a text book and realized it was the wrong one, need to cancel
I am using my chegg account on my phone and laptop and you’re considering it to be a s...
I ordered ISBN: ************* on May **th and I just tracked my package and it shows th...
I can't remember my username for chegg. How can I retrieve it?
WHile using chegg I accidentally asked a new question after using up the ** questions I...
I want to remove my credit card from Chegg, please
My account is suspended but I have been the only one using it. but I have been travelin...
Hi, I am a college student with a rental book still in my dorm room. My school, however...
I would like to close my Chegg account because I no longer need Chegg's services. My e...
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Chegg Online Help at chegg.com - Info & Stats

Help desk address
http://www.chegg.com/contactus/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
59
Rank amongst all ways to reach them
5
Other means of communication
phone, email, chat, twitter, web
Communication customer rating
86%
Quality of help rating
67%
Votes for online help
324
When this was last updated
Mon May 18 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
855-581-9873

Chegg Help Pages: What to Know

This is the Chegg help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Chegg's best customer help page or faq or forum, this is the best entry point according to 48,966 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-581-9873) which we show above. Sometimes when you dig through the various help topics and volumes on chegg.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Chegg agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Chegg: General Information

Chegg has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Chegg using 5 different media: phone, email, chat, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-581-9873 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Chegg.

Do Chegg and GetHuman work together?

GetHuman has no relationship with Chegg and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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