CenturyLink Help Pages
CenturyLink Customer FAQ, Forum, and Online Help Desk
CenturyLink Help @ centurylink.com
Average time to fix: (71 hours)
Busiest time: 3:15pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with an expert
Recent CenturyLink help topics searched
I was without service for almost * months, but because I was on Auto pay it was taken o...
My name is Jenny Hobeck, phone number (***) ***-****. On August *, ****, I wrote your...
My small, but very affluent neighborhood (**** Preserve Blvd, Prior Lake, MN. *****), i...
Internet to be installed by technician today we did request self install but that is wh...
How can you be closed and its only **:** am?
called last week was put on hold for an hour to talk to a supervisor and was disconnect...
I need help with bill
I would like to confirm that my account * ********* has been cancelled on ******** and...
Our connection is horrible Again- internet not working- slow connection- constantly try...
Well when I'm on my Wifi and I try to download anything I get kicked off of Wifi or it...
I want to know why is my wifi service is not the good cause when I try to download some...
* January *****I am paying for long distance service on my Century Link home landline a...
I want to cancel part of my service
Change of billing address on the account **********
Forwarded mail. recovered bills. from a year ago, * MY special needs daughter had this...
can i hook another computer to my system to use for playing games
Due to USPS' failure to deliver my payment on time (mailed **********), and noting that...
Get help with my issue
CenturyLink Online Help at centurylink.com - Info & Stats
Help desk addresshttp://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time71
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web
Communication customer rating70%
Quality of help rating93%
Votes for online help673
When this was last updatedTue Feb 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-218-0467
CenturyLink Help Pages: What to Know
This is the CenturyLink help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CenturyLink's best customer help page or faq or forum, this is the best entry point according to 39,744 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-218-0467) which we show above. Sometimes when you dig through the various help topics and volumes on centurylink.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CenturyLink agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting CenturyLink: General Information
CenturyLink has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with CenturyLink using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-218-0467 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CenturyLink.
Do CenturyLink and GetHuman work together?
GetHuman has no relationship with CenturyLink and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.