CenturyLink Help Pages

CenturyLink Customer FAQ, Forum, and Online Help Desk

CenturyLink Help @ centurylink.com
Customer Help
Average time to fix: (67 hours)
Busiest time: 10:15am
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Recent CenturyLink help topics searched

The product in question is internet* Wi-Fi from CenturyLink. I have been trying to pay...
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I need to find out here f my nexts door neighbor is s using my WiFi.
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I need customer service because they gave me and old modem and installed it in the wron...
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Our internet service drops,sometimes many times per day,we have to power down the DSL b...
Hello,**I have been with Century Link for numerous years and wanted to know if you have...
my email is blocked because I received spam. Have been blocked for weeks. Talked to ma...
I've talked to multiple century link agents* the last one told me that I can't open my...

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CenturyLink Online Help at centurylink.com - Info & Stats

Help desk addresshttp://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time67
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web
Communication customer rating74%
Quality of help rating56%
Votes for online help676
When this was last updatedFri May 20 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-201-4099

CenturyLink Help Pages: What to Know

This is the CenturyLink help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CenturyLink's best customer help page or faq or forum, this is the best entry point according to 39,744 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-201-4099) which we show above. Sometimes when you dig through the various help topics and volumes on centurylink.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CenturyLink agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting CenturyLink: General Information

CenturyLink has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with CenturyLink using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-201-4099 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CenturyLink.

Do CenturyLink and GetHuman work together?

GetHuman has no relationship with CenturyLink and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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