CenturyLink Help Pages

CenturyLink Customer FAQ, Forum, and Online Help Desk

CenturyLink Help @ centurylink.com
Customer Help
  • It takes an average of 67 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Setup Service, Lower My Bill, Transfer Service, Technical Support, Cancel Service, and more.
Since there is a phone number available, we have to recommend calling CenturyLink and talking to a real human being instead of searching their help site for answers.

Recent CenturyLink help topics searched

I have not had a home phone since last Wednesday. My internet went off last night. This...
Your outdoor Century Link cable*phone box was damaged and needs to be *repaired*replac...
account number ************I believe that it has been at least a month since I contact...
How do I cancel my Century Link account?
I qualified for the EBB program in August of ****. I had CenturyLink internet installed...
billing problem. I only had century link for one day a year ago when I moved here from...
can the outdoor Century Link pedestal in our yard be relocated?
Phone making noise and,statics.
Phone is not working right.
There is a century link cable hanging dangerously low in my yard.*I would like it removed
My home phone is not working. I have contacted Century Link and arranged for service c...
I asked for my xfinity phone to be transfered to you. I was promised last fridat but i...
I have no dial tone on my landline. I have been "timed out" of several chat sessions. I...
For the past * days there has been a loud clicking noise on our phone, which occurs abo...
need to know how to get my password in to connect to my TVs
Need phone number to report phone outage
Cancel order placed for modem

CenturyLink Online Help at centurylink.com - Info & Stats

Help desk addresshttp://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time67
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web, twitter
Communication customer rating74%
Quality of help rating56%
Votes for online help676
When this was last updatedFri Mar 01 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-201-4099

CenturyLink Help Pages: What to Know

This is the CenturyLink help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CenturyLink's best customer help page or faq or forum, this is the best entry point according to 39,744 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-201-4099) which we show above. Sometimes when you dig through the various help topics and volumes on centurylink.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CenturyLink agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting CenturyLink: General Information

CenturyLink has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with CenturyLink using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-201-4099 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CenturyLink.

Do CenturyLink and GetHuman work together?

GetHuman has no relationship with CenturyLink and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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