Care.com Help Pages

Care.com Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 10:15am
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Help with Cancel AccountHelp with Refund a ChargeHelp with Account AccessHelp with Profile SetupHelp with Update Account InfoHelp with something else

Recent Care.com help topics searched

Today I logged into my Care.com account, updated it and applied for one job. I got a no...
I am not sure why my business, Lightyear Academy is on your website. Please cancel and...
I would like to know why care.com charged my AMEX card. I don't have any business wit...
I'm trying to log in my account, and it says to contact care team. I cant log in.
Hi care.com keeps saying there’s been an error with my account and the error code is ********
I filled out application for employment and had back ground check emailed to me. It sho...
I just played *** pounds for membership but I changed my mind cause I found some one th...
Is Catherine W. still available for a friend? Am no longer a member and this person liv...
My background check ..came back with in accurate information on it*Care.com then close...
I attempted to obtain services from Care.com not long ago and the money was taken out o...
why is my account showing that i have already hired two people when i havent even got t...
Account access issues* refund
I need help with my account. I’ve been unable to send my replies to potential jobs. Mes...
I AM NOT A COMPANY & I had my account cancelled. I received a email saying it's because...
I cannot open an account to put myself out on your site to let others find me for a car...
II need to know how to get to my mgs. I try to respond to a lady that had text me and...
I can not enter my current address which is on my drivers license. It is saying the ad...
Get help with my issue

Care.com Online Help at care.com - Info & Stats

Help desk address
https://www.care.com/contact-us-p1011.html
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, facebook, twitter
Communication customer rating
94%
Quality of help rating
65%
Votes for online help
306
When this was last updated
Mon Jun 29 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
877-227-3115

Care.com Help Pages: What to Know

This is the Care.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Care.com's best customer help page or faq or forum, this is the best entry point according to 69,444 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-227-3115) which we show above. Sometimes when you dig through the various help topics and volumes on care.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Care.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Care.com: General Information

Care.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Care.com using 5 different media: phone, web, email, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-227-3115 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Care.com.

Do Care.com and GetHuman work together?

GetHuman has no relationship with Care.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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