CarFax Help Pages

CarFax Customer FAQ, Forum, and Online Help Desk

CarFax Help @ support.carfax.com
Customer Help
Average time to fix: (71 hours)
Busiest time: 3:15pm
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Recent CarFax help topics searched

give me a password none are working for me,did this for **mins I already purchased it
Preferred a car fax report, paid $**.** and no access to the report from the website...
you have put structural damage on a ********* claim. I spoke with the people that did t...
My name is Morgan White and I am contacting car fax in regards to the damage report dat...
Hello I'm trying to verify an accident that was reported on my Carfax for my **** Nissa...
Wrong mileage was put on my Carfax with Landrum Lube. Landrum Lube has emailed Carfax w...
THEY HAVE THE WRONG MILEAGE ON MY CAR*I HAVE A REFERENCE * ********
Ref. * ********. I am waiting for a reply to this case * . Since I have never worked w...
The system charge me for six carfax check i just wanted one i am requesting to cancel m...
I wanted * Carfax for the one vehicle I have. Which was to be **.**. I was charged...
Entered wrong email on account and need to change it-already purchased report and it wa...
I got charged **.** on my credit card. When it clearly said **.** for * car fax
I am trying to get bulk traffic crash reports for Hilliard, Ohio through their traffic...
My CarFax has an accident on the report. My vin number is *GNFC**J**R******. If you l...
When my vin number was pulled it says my vehicle is totaled but it is not.
When my vin number was pulled it says my vehicle is totaled but it is nit
I accidentally hit the * report circle when i was trying to hit *. They charged me...

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CarFax Online Help at support.carfax.com - Info & Stats

Help desk addresshttp://support.carfax.com/c_contactus
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time71
Rank amongst all ways to reach them1
Other means of communicationweb, chat, email
Communication customer rating56%
Quality of help rating88%
Votes for online help680
When this was last updatedFri Jul 31 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

CarFax Help Pages: What to Know

This is the CarFax help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CarFax's best customer help page or faq or forum, this is the best entry point according to 28,704 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.carfax.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CarFax agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting CarFax: General Information

CarFax does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with CarFax using 3 different media: web, chat, email. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CarFax.

Do CarFax and GetHuman work together?

GetHuman has no relationship with CarFax and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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