CarFax Help Pages
CarFax Customer FAQ, Forum, and Online Help Desk
CarFax Help @ support.carfax.comCustomer Help
- It takes an average of 71 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3:15pm.
- Common topics include Overcharge on Account, Order a Report, Account Access, Cancel Service, Dispute a Report, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with CarFax. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent CarFax help topics searched
I need to speak to an actual person
i have a car fax report that states an accident on it when it was not an accident at al...
I GOT A EMAIL FROM CARFAX CONCERNING A CASE THEY SAY I HAVE, BUT I HAVE NOT FILED ANY C...
I want a phone number for the I-** location in san antonio,tx
I bought a **** Nissan xterra with a clean title from a dealer.In **** the Carfax pops...
inssue on fire damege
Want to sell my case and check Carfax history **** Toyota Corolla **,*** miles amfm rad...
it wont let me put in less than **,*** miles on a car search. Whats up?
I bought a Carfax a week ago. Never got it.Emailed many times keep getting "Someone wil...
In late September, I was on their site to purchase a report for one car I'm interested...
Dealership said the car passed at *** point inspection. Not even * weeks after I bought...
My name is Nguyen , I bought the car in **** and had car fax guarantee no damages or ac...
I believe there was fraud involved in The sale of a car I purchased and ordered a Carfa...
My customer has a **** GMC Denali Crew Cab ***.* WB * WD * Door Pick Up *.* Turbo Diese...
I bought a **** Nissan frontier with **** miles from Freedom auto sales in chantilly v...
one report - charged twice:*$**.** correct*$**,** not correct*have not used web site in...
Have a **** Toyota Hybrid Camry, purchased from dealer inventory with **** miles. NO AC...
CarFax Online Help at support.carfax.com - Info & Stats
Help desk addresshttp://support.carfax.com/c_contactus
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time71
Rank amongst all ways to reach them1
Other means of communicationweb, chat, email
Communication customer rating56%
Quality of help rating88%
Votes for online help680
When this was last updatedSat Apr 20 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
CarFax Help Pages: What to Know
This is the CarFax help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for CarFax's best customer help page or faq or forum, this is the best entry point according to 28,704 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.carfax.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from CarFax agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting CarFax: General Information
CarFax does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with CarFax using 3 different media: web, chat, email. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like CarFax.
Do CarFax and GetHuman work together?
GetHuman has no relationship with CarFax and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.