Capital One Help Pages

Capital One Customer FAQ, Forum, and Online Help Desk

Capital One Help @ capitalone.com
Customer Help
Average time to fix: (68 hours)
Busiest time: 1:15pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Capital One help topics searched

My new card was supposed to arrive on the **th but it is not here. In your app it says...
I am a single mom having trouble paying my credit card bills due to COVID ** crisis. Th...
I would like to update my phone number for my current account that I have set up a coup...
bought a car in November. billed in December. paid monthly bill. did not receive a bill...
Hello, I am very upset card user, I was praying you would help me specially with the ti...
Recharge of fraud charge AGAIN!
I forgot my username and password..*can you email to me please?..*******@***.com
I need you to approve my CashApp loan as soon as possible.
account restricted, send new card
This is my *rd try to give you a detailed account. There should be a provision for ente...
My card has been restricted and I don't know why. I really need to be able to use it in...
My new card was supposed to arrive * week ago. It has not arrived yet, and in the Capit...
Failed to upload documents to ACEAppLoanDetailWS. This popped up when i tried uploading...
Unacceptable low line of credit
I was sent an e mail to *****@***.com & capital one asked for me to type in my social s...
I reported my card lost and l never received my new cards and l can’t pay my account be...
I can access my account

Get help with my issue

Capital One Online Help at capitalone.com - Info & Stats

Help desk addresshttp://www.capitalone.com/credit-cards/compare/?Log=1&EventType=Link&ComponentType=T&LOB=MTS::L0RT6ME8Z&SubLob=&PageName=Home%20Page%20C&ComponentName=primary_nav&ComponentStrategy=&ContentElement=7%3BBrowse+All+Cards&TargetLob=MTS%3A%3ALCTMMQC4S&TargetPa
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time68
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web
Communication customer rating84%
Quality of help rating65%
Votes for online help6,457
When this was last updatedTue Feb 23 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-383-4802

Capital One Help Pages: What to Know

This is the Capital One help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Capital One's best customer help page or faq or forum, this is the best entry point according to 127,296 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-383-4802) which we show above. Sometimes when you dig through the various help topics and volumes on capitalone.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Capital One agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Capital One: General Information

Capital One has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Capital One using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-383-4802 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Capital One.

Do Capital One and GetHuman work together?

GetHuman has no relationship with Capital One and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Capital One Contact Info

Other Capital One Help Pages

Customer Service

Other Company Help Desks

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!