Capital One Help Pages

Capital One Customer FAQ, Forum, and Online Help Desk

Average time to fix: (69 hours)
Busiest time: 2:30pm
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Recent Capital One help topics searched

I need help. I lost my job and can not afford payment. *Is there a way to stop the mont...
Good Morning, Im currently in another country and Im trying to make a payment but I can...
I need to speak with customer security. My account has been locked for several days now...
Not getting "payment due" emails. Only getting "missed payment" emails
my walmart credit card is restricted ending ****
I need help logging into creditwise. I forgot my log in ingo and my number has changed.
Credit card limit increases. Can someone please view my account other than an automated...
I am trying to get my card information
i want to close my account
Necesito hacer un pago con tarjeta mi debito por telefono.
Trying to activate a replacement new card, is totally unacceptable. Cannot do it by ch...
There was a report for mail theft made by one of my neibors im trying to find put when...
I uploaded my Driver License to provide proof that I was not deceased as reported and w...
Hi, I applied for a capital one card and it said I had to put a deposit of ** dollars...
I lost my Walmart Card, but was there a new one sent out or was it the same card as before..
I want to redeem $*.** rewards..
Get help with my issue

Capital One Online Help at capitalone.com - Info & Stats

Help desk address
http://www.capitalone.com/credit-cards/compare/?Log=1&EventType=Link&ComponentType=T&LOB=MTS::L0RT6ME8Z&SubLob=&PageName=Home%20Page%20C&ComponentName=primary_nav&ComponentStrategy=&ContentElement=7%3BBrowse+All+Cards&TargetLob=MTS%3A%3ALCTMMQC4S&TargetPa
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:30pm
Average turnaround time
69
Rank amongst all ways to reach them
6
Other means of communication
phone, chat, web
Communication customer rating
85%
Quality of help rating
66%
Votes for online help
6,456
When this was last updated
Wed Feb 19 2020 09:00:00 GMT+0000 (UTC)
Best phone number
877-383-4802

Capital One Help Pages: What to Know

This is the Capital One help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Capital One's best customer help page or faq or forum, this is the best entry point according to 127,296 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-383-4802) which we show above. Sometimes when you dig through the various help topics and volumes on capitalone.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Capital One agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Capital One: General Information

Capital One has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Capital One using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-383-4802 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Capital One.

Do Capital One and GetHuman work together?

GetHuman has no relationship with Capital One and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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