Capital One Credit Card Rewards Phone Number

  • Calls Capital One's Credit Card Rewards department
  • On average, callers wait 12 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9am
  • Some common reasons that visitors to GetHuman call Capital One include Restricted Account, Bill Pay Problem, Lost or Stolen Card, Dispute a Charge, and Payment Inquiry.
  • Get a real live human at this number: Dial 0, for Capital One No Hassle Rewards
  • When you call Capital One and their automated voice system picks up, you hear: Say or enter the last 4 digits of your card number.
  • This is not the most popular Capital One phone number (it's ranked #3). Most customers call 877-383-4802 for support: Click here for best option

What It's Like to Call Capital One Phone Number 800-228-3001

Jan 9, 2024

As a longtime Capital One cardholder, I decided to call the company to see if I could get a better interest rate on one of my cards that still carries a balance. Upon calling customer service, an automated system prompts callers to enter in their account number before proceeding. 

After entering in my number on the phone's keypad, the system provided basic information about my account and offered a menu of options, including making payments, checking transactions and accessing account details. The system also offers the option to say 'representative' to be immediately transferred to an agent. 

I chose to speak with a rep and waited less than a minute to be connected. Once she was on the line, I explained my situation of paying off my remaining balance, and asked if there was an option for reducing my current interest rate as I pay down the card. Apparently, she was unable to help with this specific request and needed to transfer me to another department. 

This was a slightly longer hold time than the first wait, but in about 5 minutes another rep was on the line. In another minute, I'd confirmed my personal information. I repeated my request, stating that I was trying to lower my interest rate while paying off the remainder of my card's balance. I also added that having been a longtime Capital One customer and making all my payments on time, I was hopeful that an offer was available.

The rep asked a few more questions about my account and current expenses before taking some time to search for a promotion or offer. I was placed on another quick hold. After about a minute, she returned to share that no offer was currently available to lower my rate, but I could call back in a month to check for possible promotions. This was discouraging, so I asked if there really was nothing they could offer, adding that another credit card company was just recently able to lower a rate for me. However, she explained that her hands were tired and she had no power to make any changes or adjustments.

Without wanting to press further, I thanked her for her time and ended the call. While the outcome was far from positive and not what I had hoped, I was glad to see that customer service agents are readily available and wait times aren't long when contacting Capital One for assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Capital One Credit Card Rewards Phone Number 800-228-3001 - Info & Statistics

Phone number to dial800-228-3001
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCredit Card Rewards
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanDial 0, for Capital One No Hassle Rewards
Average wait12
Current wait20
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or web or twitter
Quality of communication78%
Quality of help59%
Customer votes5,712
Best phone number877-383-4802
Information last updatedTue Apr 09 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's 800-228-3001 Credit Card Rewards Number

This Capital One phone number is ranked #3 out of 6 because 127,296 Capital One customers tried our tools and information and gave us feedback after they called. The reason customers call 800-228-3001 is to reach the Capital One Credit Card Rewards department for problems like Restricted Account, Bill Pay Problem, Lost or Stolen Card, Dispute a Charge, Payment Inquiry. As far as we can tell, Capital One has call center locations in Oklahoma or Texas or Florida and you can call during their open hours 24 hours, 7 days. Capital One has 6 phone numbers and 8 different ways to get customer help. We've compiled information about 800-228-3001 and ways to call or contact Capital One with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Capital One

Calling Capital One at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-228-3001. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Capital One Credit Card Rewards agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Capital One Once on the phone with Capital One's Credit Card Rewards department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Capital One in General

While 800-228-3001 is Capital One's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-383-4802 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Capital One help by calling them, is that other customers give their customer support at this number a 78% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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