A:Press 2, then 1, then wait in line for a human.You can also use our free service that can talk to Bose for you and report back.
Q:
Does Bose offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 9am-7pm EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-9pm, Sat 9am-7pm EST · Press 2, then 1, then wait in line for a human · Technical support, ordering parts, or service on a part, press or say 1. Help with previous orders or changes with orders, press or say 2. Tracking info, returns, exchanges, press or say 3. To purchase Bose products, press or say 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon–Fri 8:30am–9pm, Sat 9am–6pm EST · Calling this Bose number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon–Fri 8:30am–9pm, Sat 9am–6pm EST · Just wait, then press 2. For headphones. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bose below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bose phone number to document the phone system.
Here is how our research team describes the way the Bose phone system greets you: Technical support, ordering parts, or service on a part, press or say 1. Help with previous orders or changes with orders, press or say 2. Tracking info, returns, exchanges, press or say 3. To purchase Bose products, press or say 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then wait in line for a human
Below are some clips we've found from Bose's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Bose Corporation. Please note, that calls may be monitored or recorded for training or quality purposes.
For immediate technical assistance, order support, and tracking, please visit bose dot com.
Please choose from the following list of options or speak the number of the option you wish to select.
For technical support with your product, ordering parts, or if you believe your product requires service, press or say one."
Excerpt from a call with Bose
Tuesday, July 16, 2024 1:38 PM
The first phone menu
"Thank you for calling Bose Corporation. Please note, that calls may be monitored or recorded for training or quality purposes.
For immediate technical assistance, order support, and tracking, please visit bose dot com.
Please choose from the following list of options or speak the number of the option you wish to select.
For technical support with your product, ordering parts, or if you believe your product requires service, press or say one.
If you're calling for support on your order, press two."
Excerpt from a call with Bose
Tuesday, July 16, 2024 1:38 PM
What are the hours and when should I call?
Bose operates the call center for this 800-379-2073 phone number Mon-Fri 9am-9pm, Sat 9am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 187 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bose call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bose phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bose staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bose is Saturday.The most busy day to call is Thursday, which averages 253% more phone calls by comparison.Again, this is based on a sample of 187 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Bose is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bose staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When you call the customer service phone number for Bose, you're greeted by an automated messaging system. The system thanks you for calling, states that the following call may be monitored or recorded for training or quality purposes, and then offers a Spanish language option (press or say 2 for Spanish). Having an alternative language option is great and increases caller accessibility; even though I didn't use it personally, I'm thankful it's there.
Before providing the proper phone menu, the system instructs those calling for immediate technical assistance, order support, or tracking to visit their website, bose.com. I'm not overly familiar with Bose's operating procedures or their website options, but just from a common sense perspective, I imagine a lot of people calling regarding those issues were not able to have their issues resolved via the website. At least, most younger generations would visit a company's website before calling and are therefore calling with intentionality.
Perhaps this statement is for those who don't follow that protocol and instead call first, wishing to speak with someone personally. However, again, I don't see why telling those individuals to go to the website would necessarily best serve them. Perhaps I'm being nitpicky, but it seems like an unnecessary statement that gives the impression the company doesn't want to deal with those concerns.
After the aforementioned statement, the following phone menu is provided:
Press or say 1 for technical support with your product, ordering parts, or if you believe your product requires service
Press or say 2 for support on your order
Press or say 3 to purchase Bose products
Considering the phone menu, I'm even more confused as to why that initial statement was given in the first place, but I digress. By navigating the menu, I was able to reach a representative to help me with my concern (technical support regarding my noise-canceling headphones). The rep was very sweet and helpful! Overall, my experience was positive.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Bose
If you have time to do a bit of reading before you call Bose, we recommend you read over some of our problem-specific articles.
The warranty period for Bose products varies depending on the product category. Generally, Bose offers a standard limited warranty of one year for most of their products, including speakers, headphones, and sound systems. However, some products like specialized aviation headsets come with a five-year limited warranty. Additionally, Bose also provides extended warranty options for purchase on select products, allowing customers to extend their coverage beyond the standard warranty period. It's important to note that the warranty covers defects in materials and workmanship, but it does not cover damage caused by misuse, accidents, or unauthorized repairs. For more detailed and specific warranty information, customers can refer to Bose's official website or contact customer support.
The battery life of the Bose Soundlink Mini varies depending on usage and volume levels. On average, the device can last up to 10 hours on a single charge. However, higher volume levels and continuous usage may slightly reduce its battery life. The Soundlink Mini features a rechargeable lithium-ion battery that can be easily charged using the included power adapter. An indicator light on the device helps track the battery level, allowing users to plan their usage accordingly. Additionally, a power-saving mode is automatically activated if the speaker remains idle for a period of time. This ensures optimal battery conservation and extends its overall life.
The Bose Soundlink Mini is water-resistant, but not fully waterproof. It is designed to withstand light splashes and moisture exposure, making it suitable for outdoor use in light rain or by the poolside. However, it cannot be submerged in water or exposed to heavy downpours. While the speaker's exterior and controls are built to resist water, prolonged exposure or immersion could damage the internal components. It is important to exercise caution and avoid exposing the Soundlink Mini to excessive water to ensure its longevity and performance.
Click the link above to get answers to just about any Bose customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bose, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about Bose T4S ToneMatch: "I'm looking for a Bose T4S ToneMatch, how much is it selling for and what does it come with?"
- From a call lasting 6m 56s , May 21, 2024 11:08 PM
Seeking replacement parts: "I'm trying to get replacement parts for my Bose hearing aids."
- From a call lasting 7m 49s , Mar 20, 2024 1:19 PM
Soundbar warranty service: "I'm calling to have soundbar that's under warranty, got some issue with it, so I'm calling to get a service or replace it."
- From a call lasting 3m 43s , Mar 15, 2024 4:18 PM
Soundbar purchase issue: "I had an issue with the soundbar I purchased."
- From a call lasting 7m 38s , Mar 15, 2024 4:10 PM
Issue with Bose earphones: "The right ear doesn't work, but the left ear does."
- From a call lasting 4m 37s , Feb 29, 2024 8:45 PM
Ordering cord and remote: "Hi. I'm trying to order some cord and remote for my Bose bar."
- From a call lasting 6m 16s , Feb 26, 2024 5:10 PM
Inquiring about purchasing radio: "Hi, I just wanna see if I can order a boat radio with FM, AM, and a CD."
- From a call lasting 4m 30s , Feb 21, 2024 11:08 PM
More Bose Customer Service Contacts
There are of course other ways to contact Bose customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Bose provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Bose will reply our your email.
Use the link to connect with customer service through Twitter
Bose, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Bose customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bose's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bose agent. This phone number is Bose's best phone number because 12,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-379-2073 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Bose first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat or email. In total, Bose has 4 phone numbers. It's not always clear what is the best way to talk to Bose representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bose. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bose. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
